Shift Leader

Dunkin' | MPJervis; Matamoras (Pike County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly Pay

Flexible scheduling

Career growth and trainingOpportunites

Medical, dental, and vision insurance

Paid time off

Tuition assistance

Free or discounted Dunkin’ products

Employee rewards and recognition progR

401(k) options

Employee Assistance Program (EAP)

Job summary

Dunkin’ in the United States is seeking a Shift Leader to support daily operations, coach team members, and deliver a great guest experience with every order. You’ll lead by example and help the store run smoothly during busy shifts.

Requirements include supervisory experience in food service or retail, strong communication, flexibility to work early mornings, evenings, weekends, and holidays, and a commitment to guest satisfaction. Weekly pay and career growth opportunities are available.

Qualifications

• Supervisory or team lead experience in food service or retail.
• Strong communication and leadership abilities.
• Ability to multitask and work under pressure.
• Positive attitude with guest satisfaction focus.
• Must be at least 18 years old.
• Willingness to work a flexible schedule including early mornings, evenings, weekends and holidays.

Responsibilities

• Lead by example to create a positive shift experience.
• Support management by assigning tasks and coaching crew members.
• Provide fast, friendly, accurate service to all guests.
• Maintain store cleanliness and ensure food safety procedures are followed.
• Monitor shift performance and help meet sales and labor targets.
• Open and close the restaurant as needed following brand standards.
• Handle minor customer concerns and escalate as needed.

Skills

Supervisory experience

Communication skills

Leadership

Multitasking under pressure

Guest satisfaction focus

Job description

Shift Leader – Dunkin’

At Dunkin’, we know that coffee and donuts are just part of the recipe—great people are the heart of everything we do. As a locally owned and operated franchise, we’re looking for enthusiastic and motivated Shift Leaders to support daily operations, coach team members, and deliver a great guest experience with every order.

If you’re ready to take the next step in your career with a team that values growth, fun, and coffee-fueled mornings, this is the role for you.

What You’ll Do

• Lead by example and ensure a positive, team-oriented shift experience
• Support the management team by assigning tasks and coaching crew members throughout the shift
• Provide fast, friendly, and accurate service to all guests
• Maintain store cleanliness and ensure food safety procedures are followed
• Monitor shift performance and help meet sales and labor targets
• Open and close the restaurant as needed, following brand standards
• Handle minor customer concerns and escalating as needed

What You Bring

• Prior experience in a supervisory or team lead role (food service or retail preferred)
• Strong communication and leadership skills
• Ability to multitask and work well under pressure
• A positive attitude and commitment to guest satisfaction
• Must be at least 18 years old
• Willingness to work a flexible schedule including early mornings, evenings, weekends and holidays

Perks and Benefits

When you join the Dunkin’ crew, you’re not just joining a job—you’re joining a brand that invests in you. Depending on eligibility, benefits include:

• Weekly Pay
• Flexible scheduling that fits your life
• Career growth and training opportunities
• Medical, dental, and vision insurance
• Paid time off
• Tuition assistance
• Free or discounted Dunkin’ products
• Employee rewards and recognition programs
• 401(k) options
• Employee Assistance Program (EAP)