Shift Leader

Buffalo Wild Wings; Melbourne (FL); On-site; USD 17,908 - 23,419; Full time

Benefits offered by this job

Free and discounted products

Career advancement opportunities

Fun, energetic environment

Job summary

Dunkin in Melbourne, FL is seeking a Shift Leader to drive guest satisfaction, supervise crew, and uphold brand standards in a fast-paced environment. You’ll coach team members, manage daily operations, and ensure clean, safe dining areas while delivering the Dunkin experience with energy and reliability.

The role requires at least 1 year of consecutive shift-leader experience in food service, strong leadership and communication skills, cash handling ability, and a flexible schedule including

Qualifications

• Minimum 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environment.
• Strong leadership and communication skills.
• Ability to work independently and as part of a team.
• Excellent customer service skills.
• Basic math and cash handling skills.
• Ability to work a flexible schedule, including mornings, evenings and weekends.
• Professional References required
• Dunkin experience a Plus

Responsibilities

• Greet guests with a smile and provide prompt, friendly service.
• Resolve guest issues with professionalism and courtesy.
• Ensure guest satisfaction through high-quality products and service.
• Delegate tasks and provide clear direction to team members.
• Coach and mentor team members to improve performance and develop skills.
• Foster a positive and supportive team environment.
• Communicate effectively with team members and management.
• Maintain adherence to Dunkin brand standards and procedures.
• Keep a clean and organized workspace.
• Follow food safety and hygiene protocols.
• Manage inventory and supplies efficiently.
• Operate POS systems and handle cash transactions accurately.
• Address and resolve operational issues promptly.
• Handle customer complaints with professionalism.
• Identify areas for improvement and implement solutions.

Skills

Leadership

Communication

Customer Service

Cash Handling

Teamwork

Problem Solving

Job description

As a Dunkin Shift Leader, you'll be the heart and soul of your team, ensuring smooth operations, exceptional guest service, and a positive work environment. You'll inspire and motivate your crew to deliver the Dunkin' experience with enthusiasm and efficiency.

Guest Service

• Greets guests with a smile and provide prompt, friendly service
• Resolve guest issues with professionalism and courtesy
• Ensure guest satisfaction through high-quality products and service

Team Leadership

• Delegates tasks and provides clear direction to team members
• Coach and mentor team members to improve performance and develop skills
• Foster a positive and supportive team environment
• Communicate effectively with team members and management

Operations Excellence

• Ensure adherence to Dunkin brand standards and procedures
• Maintain a clean and organized workspace
• Follow food safety and hygiene protocols
• Manage inventory and supplies efficiently
• Operate POS systems and handle cash transactions accurately

Problem solving

• Address and resolve operational issues promptly
• Handle customer complaints with professionalism
• Identify areas for improvement and implement solutions

Qualifications

• Minimum of 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environment
• Strong leadership and communication skills
• Ability to work independently and as part of a team
• Excellent customer service skills
• Basic math and cash handling skills
• Ability to work a flexible schedule, including mornings, evenings and weekends
• Professional References required
• Dunkin experience a Plus

Benefits

• Competitive pay
• Opportunities for career advancement
• Free and discounted products
• Fun, energetic work environment

Join our team and make a difference in the lives of our guests and team members! Come see just how much more coffee and donuts are all about!