Shift Leader

Smoothie King; Madison (IN); On-site; USD 30,000 - 36,000; Full time

Job summary

Dunkin' team is seeking a Shift Leader to guide crew members during each shift, ensuring top quality guest experiences and adherence to brand standards. You will set goals, assign tasks, and motivate the team with timely feedback.

Responsibilities include coaching, training support, resolving guest issues, and driving sales while maintaining safety and sanitation guidelines across shifts.

Qualifications

• Restaurant, retail or supervisory experience required.
• Strong math and writing skills.
• Basic computer skills expected.
• Must be at least 18 years old where applicable.
• High School diploma or equivalent preferred.

Responsibilities

• Coach Crew Members during shifts to execute brand standards and guest experience.
• Communicate shift priorities, goals and results to team members.
• Support training of crew members as requested.
• Provide coaching and feedback to crew members.
• Create and maintain a guest-first culture in the restaurant.
• Resolve guest issues and ensure brand standards are followed.
• Drive sales goals and execute restaurant standards and marketing initiatives.
• Maintain sanitation, safety and health guidelines at all times.

Skills

Supervisory experience

Math skills

Writing skills

Basic computer skills

Age 18+

Education

High School diploma or equivalent

Job description

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Ensure all products are prepared according to Brand standards

Skills and Qualifications:

• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments