Shift Leader: Elevate Guest Experience & Team

Dunkin'; Millington (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' in Millington, TN is hiring Shift Leaders to coach Crew Members, enforce brand standards and deliver a friendly guest experience. You will set goals, assign tasks, and motivate the team while providing timely feedback.

This full-time position requires English fluency, supervisory experience in food service or retail, basic computer skills, and a high school diploma or equivalent. 18+ years old preferred.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma or equivalent, preferred.

Responsibilities

• Support a respectful team environment.
• Communicate shift priorities, goals and results with team members.
• Support the training of crew members as requested.
• Provide coaching and feedback to crew members.
• Create and maintain a guest first culture in the restaurant.
• Resolve guest issues.
• Ensure Brand standards, recipes, and systems are executed.
• Maintain a safe, secure, and healthy work environment by following safety guidelines.
• Drive sales goals and results.
• Execute restaurant standards and marketing initiatives.
• Manage cash over/short during shift.
• Ensure all products are prepared according to Brand standards.

Skills

Fluent English

Supervisory experience

Math skills

Writing skills

Basic computer skills

High school diploma or equivalent

Education

High School diploma or equivalent (preferred)

Job description

Dunkin' in Millington, TN is hiring Shift Leaders to coach Crew Members, enforce brand standards and deliver a friendly guest experience. You will set goals, assign tasks, and motivate the team while providing timely feedback.

This full-time position requires English fluency, supervisory experience in food service or retail, basic computer skills, and a high school diploma or equivalent. 18+ years old preferred.