Shift Leader

Workstream; Palm Beach Villas II (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Opportunities for career advancement

Free and discounted products

Fun, energetic work environment

Job summary

Workstream is hiring a Dunkin Shift Leader in Palm Beach Villas II, Florida. In this role, you will lead a team, ensuring exceptional guest service and maintaining operational excellence. You should have a minimum of 1 year of experience in a shift leader position within a fast-paced food service environment. This position offers competitive pay, opportunities for career advancement, and a fun work atmosphere with free and discounted products.

Qualifications

• Minimum of 1 year consecutive experience as a shift leader in fast-paced food service.
• Professional References required.
• Dunkin experience is a plus.

Responsibilities

• Ensure smooth operations and exceptional guest service.
• Coach and mentor team members to improve performance.
• Manage inventory and supplies efficiently.

Skills

Strong leadership and communication skills

Basic math and cash handling skills

Ability to work independently

Ability to work in a team

Job description

As a Dunkin Shift Leader, you'll be the heart and soul of your team, ensuring smooth operations, exceptional guest service, and a positive work environment. You'll inspire and motivate your crew to deliver the Dunkin' experience with enthusiasm and efficiency.

Guest Service

• Greets guests with a smile and provide prompt, friendly service
• Resolve guest issues with professionalism and courtesy
• Ensure guest satisfaction through high-quality products and service
• Delegates tasks and provides clear direction to team members
• Coach and mentor team members to improve performance and develop skills
• Foster a positive and supportive team environment
• Communicate effectively with team members and management

Operations Excellence

• Ensure adherence to Dunkin brand standards and procedures
• Maintain a clean and organized workspace
• Follow food safety and hygiene protocols
• Manage inventory and supplies efficiently
• Operate POS systems and handle cash transactions accurately

Problem solving

• Address and resolve operational issues promptly
• Handle customer complaints with professionalism
• Identify areas for improvement and implement solutions

Qualifications

• Minimum of 1 year consecutive experience with the same company as a shift leader in a fast-paced food service environment
• Strong leadership and communication skills
• Ability to work independently and as part of a team
• Basic math and cash handling skills
• Ability to work a flexible schedule, including mornings, evenings and weekends
• Professional References required
• Dunkin experience a Plus
• Competitive pay
• Opportunities for career advancement
• Free and discounted products
• Fun, energetic work environment

Join our team and make a difference in the lives of our guests and team members! Come see just how much more coffee and donuts are all about!

6014 S Military Trl, Greenacres, FL, 33463