Assistant Manager

Ontario Trillium Foundation; Hanover (MA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Weekly Pay

Flexible scheduling

Growth opportunities

Health insurance

401(k)

Paid time off

Tuition assistance

EAP

Free or discounted Dunkin’ products

Employee rewards

Job summary

Dunkin’ is seeking an energetic Assistant Manager to support daily operations, develop the team, and drive profitability in a fast-paced retail environment. You’ll lead shifts, ensure high-quality service, and assist in hiring, onboarding, and performance reviews.

Ideal candidates bring supervisory experience in food service or retail, strong leadership and communication skills, and a guest-first mindset. Flexible scheduling, weekends, and holidays are required.

Qualifications

• Previous supervisory or management experience in food service, retail, or hospitality.
• Strong communication and leadership skills.
• Ability to train, motivate, and lead a team.
• Focus on guest service and satisfaction.
• Problem-solving skills and a results-driven mindset.
• Must be at least 18 years of age.
• Availability to work flexible hours including mornings, evenings, weekends, and holidays.

Responsibilities

• Support the Restaurant Manager in overseeing daily operations.
• Develop team members and achieve business goals.
• Lead shifts and ensure smooth operations and guest satisfaction.
• Handle inventory, cash handling, and store cleanliness.
• Assist in hiring, onboarding, scheduling, and evaluations.
• Monitor sales and labor costs to support profitability.
• Ensure compliance with brand standards and safety regulations.

Skills

Supervisory experience

Leadership

Communication skills

Guest service

Training

Flexible hours

Job description

Assistant Manager – Dunkin’

At Dunkin’, we believe great coffee and great people are what keep the world running. As a proud Dunkin’ franchisee, we’re committed to fostering a positive and supportive work environment where our team members can grow and thrive. We're currently seeking an energetic and experienced Assistant Manager who’s ready to take the next step in their leadership journey and help lead a team dedicated to delivering fast, friendly, and high-quality service.

What You’ll Do

As the Assistant Manager, you’ll support the Restaurant Manager in overseeing daily operations, developing team members, and achieving business goals. You’ll be a hands-on leader, ensuring every shift runs smoothly and every guest leaves happy.

• Lead and motivate crew members to deliver great guest experiences
• Support training and development of team members to maintain high standards
• Manage daily operations, including inventory, cash handling, and store cleanliness
• Assist in hiring, onboarding, scheduling, and performance evaluations
• Monitor sales performance and labor costs to achieve profitability goals
• Ensure compliance with all Dunkin' brand standards and safety regulations
• Step in as the manager-on-duty as needed to keep the store running smoothly

What You Bring

• Previous supervisory or management experience in food service, retail, or hospitality
• Strong communication and leadership skills
• Ability to train, motivate, and lead a team
• Focus on guest service and satisfaction
• Problem-solving skills and a results-driven mindset
• Must be at least 18 years of age
• Availability to work flexible hours including mornings, evenings, weekends, and holidays

Perks and Benefits

We’re proud to offer benefits that help you thrive both on and off the clock. Eligibility may vary based on position and tenure, but may include:

• Weekly Pay
• Flexible scheduling
• Growth opportunities and career development
• Health, dental, and vision insurance
• 401(k) retirement options
• Paid time off
• Tuition assistance
• Employee Assistance Program (EAP)
• Free or discounted Dunkin’ products
• Recognition programs and employee rewards