Shift Leader

Baskin Robbins; Martinsburg (WV); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Shift Leader to guide and motivate a team in delivering exceptional service. This role involves coaching Crew Members, maintaining operational standards, and fostering a positive guest experience. If you have a passion for leading teams and ensuring guest satisfaction, this opportunity offers a dynamic work environment where your contributions will be valued. Join a vibrant team dedicated to creating memorable experiences for guests while driving profitability and operational excellence.

Qualifications

• Experience in a restaurant or retail environment preferred.
• Ability to communicate effectively with team members.

Responsibilities

• Coach Crew Members to deliver a great guest experience.
• Maintain operational excellence and drive profitability.
• Resolve guest issues and ensure Brand standards are met.

Skills

Fluent in English

Restaurant experience

Math skills

Basic computer skills

Supervisory experience

Education

High School diploma or equivalent

Job description

4 days ago Be among the first 25 applicants

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Summary

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

• Work in a Team Environment
• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Maintain Operational Excellence
• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
• Drive Profitability
• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards
  
  

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred
  
  

Competencies

• Guest Focus
• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process
• Passion for Results
• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Problem Solving and Decision Making
• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Interpersonal Relationships & Influence
• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
  
  

","identifier":{"@type":"PropertyValue","name":"Job ID","value":"7257959"},"datePosted":"2025-03-30T04:48:03.402714+00:00","employmentType":["PART_TIME"],"hiringOrganization":{"@type":"Organization","name":"Baskin Robbins","sameAs":"https://www.baskinrobbins.com/","logo":"https://dokumfe7mps0i.cloudfront.net/oms/15524/image/2025/4/LHUVQ_1743491292322/1743491292322.png"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","streetAddress":"1294 Edwin Miller Blvd","addressLocality":"Martinsburg","addressRegion":"WV","postalCode":"25404","addressCountry":"US"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"USD","value":{"@type":"QuantitativeValue","value":0,"minValue":0,"maxValue":0,"unitText":"HOUR, DAY, WEEK, MONTH, YEAR"}}} Skip to main content Skip to menu Skip to footer

• Careers Overview
• Working at Baskin-Robbins
• Culture
• Benefits & Perks
• Training & Development
  
  

Dunkin's cup

• Purpose and Values
  
  

Search

Search Careers Hamburger toggle Menu

Hamburger toggle Menu

Close

• Careers Home
• Working at Baskin-Robbins
• Culture
• Benefits & Perks
• Training & Development
• Purpose and Values
• Search Careers
  
  

Back

Shift Leader

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

Referrals increase your chances of interviewing at Baskin Robbins by 2x

Get notified about new Shift Lead jobs in Martinsburg, WV.

Call Center Service Representative - Shepherdstown, WV (VE250501921WV)

Hollister Co. - Assistant Manager, Apple Blossom

Winchester, VA $100,000 - $120,000 4 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.