Shift Leader

Jersey Mike's Subs; Gettysburg (Adams County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the food service sector is seeking a dynamic Shift Leader to join their team. This role is pivotal in ensuring exceptional customer service and maintaining high food quality standards. As a Shift Leader, you will coach and develop your team while managing daily operations in a fast-paced environment. If you are a motivated individual with a passion for customer service and team leadership, this is an exciting opportunity to grow your career in a supportive and community-focused setting.

Qualifications

• 1 year of experience in Quick Service Restaurants (QSR) preferred.
• Serve Safe Certification - Food Handler required.

Responsibilities

• Coaching staff to deliver excellent customer service.
• Maintaining cleanliness and proper sanitation in the restaurant.
• Managing and leading a crew of 2-5 people.

Skills

Customer Service

Team Leadership

Food Quality Management

Cash Handling

Effective Communication

Multitasking

Education

High School Diploma or Equivalent

Tools

Slicer

Job description

Join to apply for the Shift Leader role at Jersey Mike's Subs

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwiches to our customers in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is centered on "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's - A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We understand that it all starts with a winning team of individuals who are fun, personable, diligent, positive, energetic, eager to learn, and team players who take pride in what they do and who they are. At the end of the day, they focus on executing great customer service with a Great Big Smile! If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team!

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

• Coaching staff to deliver excellent customer service
• Producing high-quality food
• Delivering the Jersey Mike's experience
• Cash handling
• Following the Learning Management System Training Program
• Developing others for career growth
• Enforcing policies and procedures
• Participating in marketing initiatives
• Building sales
• Maintaining cleanliness and proper sanitation
• Being certified in all four restaurant positions
• Effective communication
• Having a sense of urgency

A Shift Leader is expected to:

• Move or transport up to 50 lbs without assistance, unless a medical notation or a temporary doctor's note specifies otherwise
• Work 38-40 hours per week
• Have reliable transportation
• Communicate with management regarding any issues
• Lead by example in quality, interaction, customer service, and appearance
• Create food consistent with Jersey Mike's standards
• Maintain a clean restaurant environment
• Work in a fast-paced, team-driven atmosphere
• Multitask effectively and work with urgency
• Interface with customers to provide an exceptional experience
• Understand accountability and integrity
• Serve as Key Holder
• Perform opening and closing tasks
• Know how to bake bread and perform all prep tasks
• Manage and lead a crew of 2-5 people
• Proficient in slicing

Qualifications for the job:

• High school diploma or equivalent
• 1 year QSR experience preferred
• Must be 18+ to operate slicer
• Serve Safe Certification - Food Handler
• Reliable transportation

This website is not operated by Jersey Mike's Franchise Systems. Applications go directly to franchisees who set their own wages and benefits. All hiring decisions are made by the franchisee.