Shift Leader

Cafua Management Company; City of Rome (NY); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Shift Leader to enhance guest satisfaction and operational excellence. This role involves leading a team to deliver exceptional service, training new employees, and ensuring the restaurant runs smoothly. With a focus on guest-first culture, you'll prioritize quality service and maintain high standards of cleanliness. The company offers growth opportunities within a network of over 250 restaurants, making it a great place to advance your career. If you have a passion for results and enjoy working in a fast-paced environment, this position is perfect for you.

Benefits

Health Insurance

401k Plan

Growth Opportunities

Qualifications

• Experience in restaurant, retail, or supervisory roles.
• Open availability for all shifts and able to lift up to 30 lbs.

Responsibilities

• Lead team to meet high guest experience standards.
• Drive sales through product promotions and manage costs.
• Ensure food safety and cleanliness standards are met.

Skills

Guest Focus

Problem Solving

Interpersonal Skills

Basic Computer Skills

Communication Skills

Education

High School Diploma or Equivalent

Tools

Red Book

Job description

Join to apply for the Shift Leader role at Cafua Management Company, a Dunkin Franchisee

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Job title: Shift Leader

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a complement to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet high guest experience standards along with training and coaching new and existing employees.

Guest First Culture

Embracing a guest-first culture is not just a strategy; it is how we execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Deliver quality products, fast and friendly service, and maintain a clean restaurant environment. Quality products are prepared using proper systems and recipes as ordered by the guest. Friendly service begins with a warm greeting, a smile, and a thank you. A clean restaurant provides the atmosphere guests seek.

Let's make their day ... every guest, every day.

Responsibilities include (but not limited to):

1. Operations Excellence for Guest Satisfaction
   • Prioritize guest needs and model exceptional service
   • Respond promptly and courteously to guest needs and requests
   • Empower team members to satisfy guests and resolve issues
   • Ensure accurate and timely order completion and packaging
   • Monitor product presentation standards
   • Serve quality food and beverages consistently
   • Educate guests on the Guest Satisfaction Survey program
   • Meet speed of service standards during shifts
   • Maintain food safety, sanitation, and cleanliness standards
   • Assist with equipment maintenance and calibration
   • Interact with guests during travel paths and take appropriate actions
   • Use tools like Red Book to track documentation
   • Ensure safety and security of crew and guests
2. Team Environment
   • Support a respectful team environment
   • Embrace learning and new challenges
   • Assist in training new team members
   • Recognize team efforts and contributions
   • Provide consistent coaching to improve team performance
   • Seek and respond positively to feedback
3. Profitability
   • Drive sales through product promotions and sampling
   • Provide feedback and suggestions to the Restaurant Manager
   • Communicate shift goals and results
   • Ensure proper staffing and deployment
   • Manage cash, food costs, and labor costs during shifts
   • Report equipment and facility issues
   • Follow processes and policies

Qualifications:

• Fluent in English
• Experience in restaurant, retail, or supervisory roles
• Basic computer skills
• At least 18 years old
• Basic writing and math skills
• High School diploma or equivalent
• Open availability for all shifts
• Able to stand for 6+ hours and lift up to 30 lbs

Competencies:

• Guest Focus
• Passion for Results
• Problem Solving and Decision Making
• Interpersonal Relationships & Influence
• Conflict Management
• Business and Financial Acumen

What We Offer:

• Growth opportunities within a network of 250+ restaurants
• Health insurance
• 401k plan

Note: Cafua Management Company is a franchisee of Dunkin' Donuts, not affiliated directly with Dunkin' Brands. We are an equal-opportunity employer committed to diversity and inclusion. Contact HR at [e-mail] for concerns about discrimination.