Front-of-House Shift Leader: Service & Team Coach

Chick-fil-A; Round Rock (TX); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible scheduling

Fun work environment

Learning from experienced leaders

Job summary

Workstream in Round Rock, TX is looking for a Shift Leader to exemplify core values and uphold the Chick-fil-A culture. This role entails facilitating daily restaurant operations while coaching team members. Responsibilities include leading shifts, supporting senior leadership, and ensuring operational excellence. Ideal candidates will have strong people skills, a commitment to customer service, and be able to thrive in a fast-paced setting. Competitive pay and professional growth opportunities are included.

Qualifications

• Reliable transportation is required.
• Prior experience as shift lead or supervisor is preferred, but not required.
• Ability to manage Team Member behavioral and performance issues.

Responsibilities

• Support senior leadership in executing daily operations.
• Coach and develop team members.
• Lead shifts and act as a role model for the team.
• Count drawers and finalize the day.

Skills

Strong people skills

Excellent communication skills

Ability to work in a fast-paced environment

Strong commitment to superior customer service

Job description

A Shift Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Shift Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Shift Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Competitive pay
• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.