Shift Leader

Workstream; Lakeland (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible scheduling

Leadership training

Opportunities to earn credit card tips

Team-oriented atmosphere

Job summary

Dunkin' in Lakeland, Florida is hiring a Shift Leader to guide the team and meet operational goals. This role offers great perks, leadership training, and flexible hours. You will be responsible for ensuring brand standards, coaching team members, managing cash, and delivering excellent guest service. Ideal candidates will have prior leadership experience and basic computer skills. Join the Dunkin' team and make an impact every day!

Qualifications

• Basic computer skills are necessary for this position.
• Previous leadership experience in retail or hospitality is preferred.
• Fluency in spoken and written English is required.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals.
• Ensure brand standards are met during the shift.
• Provide great guest service and coach team members.

Skills

Leadership skills

Guest service

Problem solving

Teamwork

Education

Previous leadership experience

Basic computer skills

Fluent in spoken and written English

Job description

Brewing Brand is currently hiring for SHIFT LEADERS to join our Dunkin’ network!

Fuel Your Future with Dunkin'! Join the Brewing Brand team today for flexible hours, great perks, and a fast‑paced, fun environment. Come run with Dunkin'!

Lead the Way with Dunkin’!

Join the Brewing Brand team as a Shift Leader and help guide our crew while enjoying great perks, leadership growth opportunities, and the ability to earn even more with credit card tips. Step into a role where you can grow, lead, and make a real impact every day.

Why You’ll Love Working With Us

• Earn more with credit card tips—automatically added to your paycheck for convenient, consistent extra income
• Leadership training and clear advancement pathways
• Flexible scheduling to support work–life balance
• Supportive, team-oriented atmosphere
• Opportunities to develop your management skills

Responsibilities Include:

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coaches restaurant team members to do the same.
• Schedule restaurant team members for shifts.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies.

Education/Experience:

• Basic computer skills
• Fluent in spoken and written English
• Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies:

• Works well with others in a fast‑paced team environment.
• On time, demonstrates honesty and a positive attitude.
• Willingness to learn and adapt to change.
• Guest focused
• Ability to assist with training
• Problem solving
• Motivating others

Physical Demands/Working Conditions:

• Standing on feet
• Repetitive motion including bending, stooping and reaching.
• Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
• Wearing a headset
• Working in a small space

Apply today and take the next step in your Dunkin’ journey—now with the added benefit of earning credit card tips!

You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.