Shift Leader

Workstream; Ludlow Village (VT); On-site; USD 40,556,544 - 51,577,344; Full time

Job summary

Donuts of Rutland seeks a Shift Leader to coach Crew Members during each shift, ensuring brand standards and a friendly guest experience. You will set goals, assign tasks, and provide timely feedback while maintaining a safe, clean, and efficient restaurant operation.

Experience in supervision preferred; must be at least 18 years old. This role emphasizes teamwork, problem solving, and delivering consistent service, with opportunities for growth within a supportive, franchise-owned Dunkin

Qualifications

• Fluent in English required.
• Restaurant, retail or supervisory experience preferred.
• Good math and writing abilities.
• Basic computer skills.
• Must be at least 18 years old.
• High School diploma or equivalent preferred.

Responsibilities

• Coach Crew Members to execute brand standards and guest experience during shifts.
• Set goals, assign tasks, and provide timely feedback.
• Maintain safe, clean, and healthy work environment.
• Ensure brand standards, recipes, and systems are followed.

Skills

Fluent in English

Restaurant supervision experience

Math skills

Writing skills

Basic computer skills

18+ years old

High School diploma (preferred)

Education

High School diploma or equivalent (preferred)

Job description

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities

Team Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies

Great Focus

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

You are applying for employment with a franchisee of Dunkin’, not Dunkin’ Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your employer. Franchisees are independent business owners who establish their own wage and benefit programs.

Donuts of Rutland is an equal opportunity employer committed to a diverse and inclusive workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, veteran status, or any other characteristic protected by law.

We are proud to maintain a safe, drug‑free workplace.