Shift Leader

Chick-fil-A; Kirkwood (CA); On-site; USD 2,204,000 - 2,893,000; Full time

Benefits offered by this job

Free college tuition

Flexible scheduling

Medical benefits

401k with a match

Growth opportunities

Scholarship opportunities

Competitive pay

Advancement from within

Job summary

Chick-fil-A Kirkwood is seeking a motivated Shift Leader to help oversee daily operations, support guest service, and maintain food quality during busy periods. You will guide team members on shift, resolve issues in real time, and work to deliver an excellent guest experience.

This role offers full-time or part-time hours with day and night shifts; benefits include tuition assistance, medical, 401k matching, growth opportunities, and advancement from within.

Qualifications

• Must be able to work Saturdays.
• Must have reliable transportation.
• Customer-focused with a cheerful attitude.
• Strong interpersonal and communication skills.
• Detail oriented and able to multi-task.
• Comfortable working independently and in a team.
• Flexible schedule including weekends.
• Ability to lift 25 lbs regularly.
• Ability to stand for long periods.

Responsibilities

• Lead and support team members during assigned shifts.
• Ensure fast, friendly, accurate guest service.
• Maintain high standards of food quality, cleanliness, safety, and hospitality.
• Coach team members in real time and give feedback.
• Monitor shift flow and assign tasks effectively.
• Manage breaks, tasks, and priorities during shifts.
• Resolve guest concerns professionally.
• Communicate with leadership about performance and needs.
• Ensure adherence to policies and food safety standards.
• Maintain a clean, organized, positive work environment.
• Lead by example with strong work ethic and servant leadership.
• Assist opening, closing, and daily operations as needed.

Skills

Saturdays availability

Reliable transportation

Positive attitude

Customer service

Interpersonal skills

Detail oriented

Multi-tasking

Team player

Flexible schedule

Lifting 25 lbs

Standing long periods

Job description

We are looking for a motivated and dependable Shift Leader to help lead daily operations and support our team in delivering an excellent guest experience. In this role, you will help oversee team members during assigned shifts, ensure food quality and service standards are met, and keep the restaurant running smoothly during busy periods.

What does a shift look like at Chick-fil-A as a Shift Leader?

A day in the life of a Shift Leader at Chick-fil-A is fast-paced, people-focused, and full of opportunities to lead by example. You will help guide team members during the shift, support guest service, solve problems in real time, and ensure the restaurant is running smoothly. This role requires strong communication, a positive attitude, and the ability to stay calm and organized during busy meal periods. Every shift, you help create a culture of excellence, teamwork, and genuine care for both guests and team members.

Position Type:

• Full-time or Part-time positions available

Hours:

• Day shift works between the hours of 6am-5pm with flexible scheduling
• Night shift works between the hours of 2pm-11pm with flexible scheduling

Our Benefits Include:

• Free college tuition Opportunities (Associates, Bachelors, Masters)
• Flexible scheduling (and closed on Sundays)
• Medical Benefits- We offer a variety of Medical, Dental, and Vision benefits packages
• 401k with a match (requirements may vary)
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Opportunity for advancement as we promote leaders from within

Shift Leader Responsibilities:

• Lead and support team members during assigned shifts
• Help ensure guests receive fast, friendly, and accurate service
• Maintain high standards for food quality, cleanliness, safety, and hospitality
• Coach team members in real time and provide feedback as needed
• Monitor shift flow and position team members effectively
• Help manage breaks, task completion, and shift priorities
• Resolve guest concerns with professionalism and care
• Communicate with leadership about team performance, operational needs, and guest feedback
• Ensure team members follow company policies, procedures, and food safety standards
• Help maintain a clean, organized, and positive work environment
• Lead by example with a strong work ethic, positive attitude, and servant leadership mindset
• Assist with opening, closing, and daily operational tasks as assigned

Qualifications and Requirements:

• Consistent and reliable; MUST BE ABLE TO WORK ON SATURDAYS
• Must have reliable transportation
• Cheerful and positive attitude
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task in a fast-paced environment
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule and required to work Saturdays
• Have the ability to lift and carry 25 lbs on a regular basis
• Have the ability to stand for long periods of time

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.