Shift Leader

Chick-fil-A; Westminster (MD); On-site; USD 1,929,000 - 2,617,000; Full time

Benefits offered by this job

Competitive salary

Health Insurance contributions

Paid time off

Free Chick-fil-A meals during shifts

Scholarship opportunities

Tuition free college

Positive, supportive work environment

Job summary

Chick-fil-A Westminster is seeking a Shift Leader to support store directors in daily operations, emphasizing hospitality, coaching, and hands-on leadership. You will guide a diverse team, drive customer engagement, and uphold brand values in a fast-paced environment.

Ideal candidates bring leadership experience, strong decision-making, and a passion for staff development. This role offers opportunities for growth within a beloved brand and a positive work environment.

Qualifications

• Shift leader candidates must demonstrate genuine hospitality within a fast-paced quick service environment.
• Experience leading teams and mentoring staff to align with brand values.

Responsibilities

• Coaching and mentoring team members and team leaders.
• Handle customer concerns and queries.
• Maximize profitability and productivity.
• Motivate staff to meet sales and engagement targets.
• Ensure compliance with safety and health regulations.
• Liaise with directors and provide staff advancement opportunities.

Skills

Leadership

Customer service

Coaching

Communication

Team management

Problem solving

Tools

IT skills

Job description

Main Responsibilities of a Shift Leader

• Responsible for opening and/or closing procedures
• Responsible for leading daily operations through effective leadership of staff positioning
• Responsible for financial stewardship

Shift Leader Job Description

We are looking for an experienced customer focused and skilled shift leader, who will work along side of store directors to run daily operations effectively and with attention to detail.

Shift leader candidates are required to demonstrate genuine hospitality within a fast-paced quick service restaurant and be in constant contact with the staff and guests. They need to provide coaching, feedback, and mentorship to team members ensuring consistent alignment with Chick-fil-A's vision and values. While utilizing a hands on leadership style, shift leaders develop their team leaders and team members to provide the highest quality customer services through second mile service.

More importantly, an ideal shift leader candidate should be able to lead, motivate, and develop a diverse team of individuals while maintaining a positive, and productive work environment along with strong decision making, problem solving, and conflict resolution skills.

What We Offer

• competitive Salary based on experience
• Health Insurance contributions
• Paid time off
• Free chick fil a meals during shifts
• Scholarship opportunities
• Tuition free college
• A positive and supportive work environment with a focus on personal and professional growth
• Opportunity to be part of a beloved brand with a strong commitment to its team members and community

Responsibilities of a Shift Leader

• Coaching and mentoring team members and team leaders
• Handles customer concerns and queries
• Maximizing profitability and productivity
• Motivating staff to meet sales and Customer Engagement targets
• Ensuring compliance with safety and health regulations
• Liaising with directors
• Providing opportunities for staff advancements
• Holding team members and team leaders accountable to rules and regulations
• Overseeing assigned section of the restaurant
• Must be able to run a position during assigned shift
• Must demonstrate core vision and values

Shift Leader Job/scheduling Requirements

• Must have more than 2 years leadership experience overseeing more than 10 people
• Must be 21 years or older for shift leader position
• Must have weekend availability
• Must have flexibility to work various shifts such as mornings, nights , and mid-shifts
• Confidence
• Resourcefulness
• Adaptable
• Growth Mindset
• Organizational skills
• Team-building skills
• Verbal communication skills
• Numerical skills
• Excellent IT skills
• Enthusiasm
• Executive skills

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.