Shift Leader

Chick-fil-A; Kahului (HI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Sundays Off

Paid vacation/PTO

Scholarship opportunities

Partnership discounts

Job summary

Chick-fil-A Kahului is seeking a Shift Leader to guide busy shifts, uphold brand standards, and support Team Members in delivering fast, friendly service.

You will open/close procedures, coach teammates, monitor performance, and help maintain hospitality, cleanliness, and food quality while communicating with leadership.

Qualifications

• Previous Chick-fil-A, restaurant, customer service, or leadership experience preferred.
• Strong communication and people skills.
• Ability to coach and encourage Team Members.

Responsibilities

• Lead shifts in a high-volume, fast-paced restaurant.
• Participate operationally in day-to-day restaurant activities.
• Create an exceptional guest experience through friendly, accurate, and efficient service.
• Set the tone for the shift and lead Team Members by example.
• Coach and encourage Team Members to meet Chick-fil-A standards and expectations.
• Assist with training new Team Members.
• Monitor and adjust Team Member deployment based on business needs.
• Help maintain standards for Speed of Service, hospitality, cleanliness, and food quality.
• Address Team Member and guest needs promptly and respectfully.
• Assist with opening and closing procedures and serve as a key holder when assigned.
• Complete cash handling, drawer counts, and required shift procedures.
• Communicate shift updates, opportunities, and concerns to the leadership team.

Skills

Leadership

Customer service

Communication

Team motivation

Problem solving

Job description

Chick-fil-A Kahului Shift Leader

At Chick-fil-A, being a Shift Leader is an opportunity to lead by example, serve others, and help create an exceptional experience for both guests and Team Members. Shift Leaders support restaurant leadership by leading shifts, maintaining operational standards, and helping Team Members succeed.

We are seeking a dependable, positive, and people-focused individual who demonstrates strong character, takes initiative, and leads with a sense of urgency.

Responsibilities

• Lead shifts in a high-volume, fast-paced restaurant
• Participate operationally in day-to-day restaurant activities
• Create an exceptional guest experience through friendly, accurate, and efficient service
• Set the tone for the shift and lead Team Members by example
• Coach and encourage Team Members to meet Chick-fil-A standards and expectations
• Assist with training new Team Members
• Monitor and adjust Team Member deployment based on business needs
• Help maintain standards for Speed of Service, hospitality, cleanliness, and food quality
• Address Team Member and guest needs promptly and respectfully
• Assist with opening and closing procedures and serve as a key holder when assigned
• Complete cash handling, drawer counts, and required shift procedures
• Communicate shift updates, opportunities, and concerns to the leadership team

Leader Expectations

• Maintain a positive and encouraging presence throughout the shift
• Lead by example and consistently model Chick-fil-A's values
• Communicate clearly and respectfully with Team Members and Leaders
• Take initiative and help solve problems as they arise
• Hold Team Members accountable while maintaining a supportive environment
• Work collaboratively with the leadership team to achieve restaurant goals

Qualifications

• Previous Chick-fil-A, restaurant, customer service, or leadership experience preferred
• Reliable transportation
• Ability to work effectively in a fast-paced environment
• Strong communication and people skills
• Strong commitment to hospitality and serving others
• Ability to coach and encourage Team Members
• Ability to make sound decisions and remain calm under pressure
• Ability to work as part of a team with shared ownership and responsibility
• Desire to learn, grow, and develop as a Leader

Characteristics of a Successful Leader

• Team mindset
• Integrity and genuine care for people
• Servant leadership
• Strong communication
• Positive and encouraging
• Dependable and responsible
• Leads by example
• Takes initiative
• Supports the restaurant's vision, goals, and values

Physical Requirements

Ability to perform physical tasks associated with restaurant operations, including standing for extended periods and lifting, reaching, bending, twisting, pushing, pulling, squatting, grasping, and arm-hand coordination as required by the position.

Why Do Our Leaders LOVE Working for Chick-fil-A?

• Sundays Off: Enjoy consistent time away from work for family, friends, and personal priorities.
• Grow as a Leader: Develop valuable skills in leadership, communication, coaching, and hospitality.
• Make an Impact: Help Team Members succeed while creating an exceptional guest experience.
• Opportunity for Advancement: Build your leadership experience and prepare for future opportunities.
• Educational Opportunities: Eligible Team Members may have access to Chick-fil-A scholarship opportunities.
• Competitive Pay & Perks: Enjoy competitive compensation, paid vacation/PTO, and access to a variety of Chick-fil-A partnership discounts.

Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). It was at the Dwarf House® that Truett created the Chicken Sandwich. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. The recipe has not changed since the Original Chicken sandwich was created. Chick-fil-A is America's #1 fast food restaurant.