Shift Leader

Chick-fil-A; University (IL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Monthly food allowance

Flexible scheduling

Medical Benefits

Free Telemedicine

401k with a match

Scholarship opportunities

Bonus opportunities

Opportunity for advancement

Job summary

Chick-fil-A is seeking a Kitchen Shift Leader to oversee Back of House operations, supervise daily functions, and uphold food safety and quality standards. You will coach team members, ensure efficiency, and help the kitchen run with excellence during busy shifts.

The role requires flexibility for early mornings, evenings, and Saturdays, with Sundays closed. Join a team focused on growth, accountability, and exceptional service.

Qualifications

• Experience leading Back of House in a high-volume kitchen.
• Strong communication and organizational skills.
• Ability to coach and develop team members.
• Comfortable in a fast-paced, high-pressure environment.
• Willingness to stand for long periods and work varied shifts.

Responsibilities

• Lead and oversee Back of House operations during assigned shifts.
• Ensure food quality, safety, cleanliness, and operational standards are met.
• Coach, train, and develop kitchen team members and leaders.
• Maintain Chick-fil-A standards for speed, accuracy, and presentation.
• Monitor labor, waste, and kitchen efficiency; manage inventory and rotation.

Skills

Leadership

Coaching

Communication

Problem-solving

Team development

Food safety

Labor management

Kitchen operations

Attention to detail

Fast-paced environment

Job description

We are looking for a driven, organized, and people-focused Kitchen Shift Leader to assist in leading our Back of House operations. The Kitchen Shift Leader is responsible for overseeing daily kitchen operations, developing team members, maintaining food safety and quality standards, and ensuring the kitchen runs with excellence, speed, accuracy, and consistency.

What does a shift consist of as a Kitchen Shift Leader at Chick-fil-A?

A day in the life of a Kitchen Manager is fast-paced, hands-on, and centered around leading the Back of House team with excellence. You will oversee daily kitchen operations, ensure food quality and safety standards are met, coach team members in real time, and help the team stay organized during busy meal periods. This role requires someone who can balance people leadership, operational execution, and problem-solving throughout the day. Every shift is an opportunity to develop the team, improve systems, and create a kitchen environment that runs with consistency, speed, and care.This position operates in a fast-paced restaurant kitchen environment. The Kitchen Director must be comfortable standing for extended periods, working around hot equipment, lifting product as needed, and leading during high-volume meal periods.

Schedule:

This is a leadership position that requires flexibility based on business needs. Availability may include early mornings, evenings, and Saturdays. Chick-fil-A restaurants are closed on Sundays.

Key Responsibilities:

• Lead and oversee all Back of House operations during assigned shifts
• Ensure food quality, food safety, cleanliness, and operational standards are consistently met
• Maintain Chick-fil-A standards for food preparation, presentation, speed, and accuracy
• Coach, train, and develop kitchen team members and leaders
• Create a positive, high-accountability kitchen culture focused on teamwork and excellence
• Monitor labor, food cost, waste, productivity, and kitchen efficiency
• Support inventory management, ordering, and product rotation
• Ensure all food safety procedures, health department standards, and company policies are followed
• Identify operational opportunities and implement systems to improve kitchen performance
• Hold team members accountable to expectations in a respectful and professional manner
• Partner with restaurant leadership to achieve business goals
• Assist with hiring, onboarding, training, and performance development for Back of House team members
• Ensure the kitchen is properly staffed and positioned for peak business periods
• Lead by example with a strong work ethic, positive attitude, and servant leadership mindset
• Respond quickly and effectively to operational challenges during shifts
• Help create a workplace where team members feel supported, valued, and motivated to grow

Qualifications:

• Previous leadership experience in a restaurant, food service, hospitality, or high-volume operations environment preferred
• Strong communication, organization, and problem-solving skills
• Ability to lead, coach, and hold others accountable
• Ability to work in a fast-paced, high-pressure environment
• Strong attention to detail and commitment to excellence
• Ability to manage multiple priorities at once
• Must be dependable, punctual, and professional
• Must be able to stand for long periods of time and work in a kitchen environment
• Must be willing to work a flexible schedule, including early mornings, evenings, and Saturdays as needed

Our Benefits Include:

• Paid time off
• Monthly food allowance and free food while on breaks
• Flexible scheduling (and closed on Sundays)
• Medical Benefits- We offer a variety of Medical, Dental, and Vision benefits packages
• Free Telemedicine
• 401k with a match
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Opportunity for advancement as we promote leaders from within
• Bonus Opportunites

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.