Shift Leader

Velvet Taco; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Excellent Pay

Paid Time Off accrued, starting with your first paycheck

Health Benefits offered for Full‑time and Part‑time Team Members

Commuter Benefits

Laid‑back uniform & cool swag

FREE Tacos!

Kick‑ass culture that celebrates you being YOU!

CEO will pay if you’re inclined to get a Velvet Taco tattoo

Job summary

A local restaurant chain in Houston is seeking a dedicated team leader to manage hourly staff and deliver excellent guest experiences. Responsibilities include executing daily operations, handling cash, motivating team members, and maintaining food safety standards. The ideal candidate thrives in fast-paced environments and is passionate about customer service. The position benefits from an engaging culture with additional perks like health benefits and paid time off.

Responsibilities

• Manage hourly team members and interact with guests in a friendly, professional manner.
• Execute daily opening, mid, and closing duties.
• Handle guest concerns and guide them toward positive resolutions.
• Adept at cash handling and managing deposits during shifts.
• Motivate team members to ensure a positive guest experience.
• De-escalate issues among team members.
• Support management with inventory processes.
• Maintain food safety during shifts with line checks.
• Manage daily prep list and sign off on prepped items.
• Act as a role model for a safe environment.
• Communicate exceptional guest experiences.
• Embrace feedback and learn from it.
• Perform effectively in a fast-paced environment.

Job description

Perks

• Excellent Pay
• Paid Time Off accrued, starting with your first paycheck
• Health Benefits offered for Full‑time and Part‑time Team Members
• Commuter Benefits
• Laid‑back uniform & cool swag
• FREE Tacos!
• Kick‑ass culture that celebrates you being YOU!
• CEO will pay if you’re inclined to get a Velvet Taco tattoo

Job Responsibilities

• Manage hourly team members and interact with guests in a friendly, professional, and responsive way.
• Execute opening, mid, and closing duties daily following Velvet Taco’s standard procedures and recipe guidelines.
• Handle guest concerns and guide them toward a positive resolution.
• Adept at cash handling, setting up POS drawers, performing comps and voids, and managing deposits during the shift.
• Act as a leader among team members, motivating others to follow procedures, work with a sense of urgency, and ensure a positive guest experience.
• De‑escalate issues between team members, ensuring everyone feels heard.
• Support management with the inventory process.
• Maintain food safety priorities during the shift by performing line checks, checking shelf storage and expiration dates for prepped food, and keeping the restaurant clean and in order.
• Manage the daily prep list and sign off on all prepped items to ensure adherence to specifications and flavor profiles.
• Act as a role model for a safe environment, enforcing the use of cut gloves, keeping floors clean and dry, and removing obstacles that may prevent a safe work or dining space.
• Communicate and deliver a friendly, welcoming, exceptional guest experience.
• Embrace feedback, be eager to learn, and take accountability for actions.
• Perform effectively in a fast‑paced environment and manage time efficiently.
• Comfortable in all areas of the restaurant, including culinary, hospitality, and guest interaction.