Shift Leader

Smoothie King (SKFI); Richmond (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking Shift Leaders who are passionate about delivering exceptional guest experiences. In this role, you will lead a team, ensuring operational excellence and fostering a supportive environment. You will play a key role in driving sales and maintaining high standards while coaching and mentoring Crew Members. This position offers a unique opportunity to contribute to a company dedicated to promoting healthier lifestyles through nutrition. If you thrive in a fast-paced environment and are eager to make a difference, this role is perfect for you.

Qualifications

• Experience in a restaurant or retail environment, preferably in a supervisory role.
• Strong communication and math skills are essential.

Responsibilities

• Coaching Crew Members to meet operational standards and enhance guest experiences.
• Maintaining a safe and healthy work environment while driving sales goals.

Skills

Fluent in English

Restaurant experience

Supervisory experience

Math skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Join to apply for the Shift Leader role at Smoothie King (SKFI)

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

1. Team Environment:
   • Support a respectful team environment
   • Communicate shift priorities, goals and results with team members
   • Support the training of crew members as requested
   • Provide coaching and feedback to crew members
2. Operational Excellence:
   • Create and maintain a guest first culture in the restaurant
   • Resolve guest issues
   • Ensure Brand standards, recipes, and systems are executed
   • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
3. Profitability:
   • Drive sales goals and results
   • Execute restaurant standards and marketing initiatives
   • Manage cash over/short during shift
   • Ensure all products are prepared according to Brand standards
4. Skills and Qualifications:
   • Fluent in English
   • Restaurant, retail, or supervisory experience
   • Math and writing skills
   • Basic computer skills
   • At least 18 years of age (where applicable)
   • High School diploma or equivalent, preferred
5. Competencies:
   • Great Focus:
     • Understands and exceeds guest expectations, needs and requirements
     • Displays a sense of urgency with guests
     • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
     • Resolves guest concerns by following Brand recommended guest recovery process
   • Passion for:
     • Sets and maintains high standards for self and others, acts as a role model
     • Consistently meets or exceeds goals
     • Contributes to the overall team performance; understands how his/her role relates to others
   • Problem Solving and Decision Making:
     • Identifies and resolves issues and problems
     • Uses information at hand to make decisions and solve problems; includes others when necessary
   • Interpersonal Relationships & Influence:
     • Develops and maintains relationships with team members
     • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.

What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.

They’re not just good; they’re good for you.