Shift Leader

Hunter Super Techs - TurnPoint; Franklin (NC); On-site; USD 15,000 - 21,000; Full time

Job summary

Dunkin' Donuts is hiring a Shift Leader in Franklin, NC to coach team members, uphold brand standards, and drive guest satisfaction during AM/PM shifts.

You will set goals, assign tasks, and motivate staff by giving timely feedback. Prior experience in retail or hospitality helps, and basic computer skills are required to manage operations and cash handling. Fluent English is essential for the role.

Qualifications

• Basic computer skills.
• Fluent in spoken and written English.
• Previous leadership experience in retail, restaurant or hospitality preferred.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting operational goals and execution.
• Ensure Brand standards are met throughout shift including preparation of food and beverages.
• Communicate shift priorities, goals and results to restaurant team members.
• Complete shift deployment plans for shifts to ensure positions are adequately supported.
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback.
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed.
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift.
• Communicate clearly with the next Shift Leader to help prepare him/her for shift.
• Ensure Food Safety standards are met.
• Manage Inventory throughout the shift.
• Provide great guest service and coach restaurant team members to do the same.
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies.
• Monitor employee attendance, punctuality, and adherence to company policies.

Skills

Basic computer skills

Leadership experience

Fluent English

Job description

Location

Location: 917 Georgia Rd, Franklin, NC, 28734 IDH Alliance, DUNKIN’ is currently hiring a Shift Leader to join our team!

Overview

AM/PM ShiftsShift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities

IncludePerform all responsibilities of restaurant team membersSupport the Restaurant Manager in meeting operational goals and executionEnsure Brand standards are met throughout shift including preparation of food and beveragesCommunicate shift priorities, goals and results to restaurant team membersComplete shift deployment plans for shifts to ensure positions are adequately supportedCoach restaurant team members as needed throughout a shift providing timely, constructive and clear feedbackDelegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.Support the training of restaurant team members as neededPerform oversight of franchisee safety, security and profitability policies/processes throughout a shiftCommunicate clearly with the next Shift Leader to help prepare him/her for shiftEnsure Food Safety standards are metManage Inventory throughout the shiftProvide great guest service and coach restaurant team members to do the sameHandle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policiesMonitor employee attendance, punctuality, and adherence to company policies.

Education / Experience

Basic computer skillsFluent in spoken and written English or the local language in which you serve.Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

Works well with others in a fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and adapt to changeGuest focusedAbility to assist with trainingProblem solvingMotivating others

Physical Demands / Working Conditions

Standing on feetRepetitive motion including bending, stooping and reaching, lifting objects, ice, products, boxes up to 20lbs (if applicable)Wearing a headsetWorking in a small space

Additional Information

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of theiraffiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee willbe your only employer. Franchisees are independent business owners who are solely responsible for theirown employees and set their own wage and benefit programs that can vary among franchisees.