Assistant Manager

Hunter Super Techs - TurnPoint; Franklin (NC); On-site; USD 42,000 - 52,000; Full time

Job summary

Dunkin' Franklin is hiring an Assistant Restaurant Manager to support the Restaurant Manager and shift leaders. You will lead floor operations, coach staff, and uphold Brand standards to ensure guest satisfaction and profitable operations at a Dunkin' franchise location in Franklin, NC.

The role emphasizes strong leadership, training, and collaboration with the RM to execute product rollouts, manage costs, and maintain safety and quality. Franchise ownership governs wage and benefits.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Lead team meetings with Restaurant Manager.
• Oversee Brand Training, schedule, train and certify staff.
• Ensure brand standards, recipes and systems are executed.
• Create and maintain a guest-focused culture in the restaurant.
• Review guest feedback and implement improvement plans.
• Communicate priorities and results to restaurant team.
• Assist with new product rollouts including training and marketing.
• Maintain POS and in-store set up per Brand standards.
• Maintain a safe, clean, and compliant environment.
• Control costs to maximize profitability.
• Assist in inventory and weekly labor scheduling with RM.
• Support RM in supplier orders.
• Ensure budget is met and cash handling is followed.
• Engage with Dunkin Brands Field Operations as appropriate.

Job description

Location

917 Georgia Rd, Franklin, NC, 28734 IDH Alliance, DUNKIN’ is currently hiring for an Assistant Manager to join our team!

Overview

An Assistant Restaurant Manager is generally responsible for supporting the Restaurant Manager, Shift leaders and Team. They perform all the duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities

• Able to perform all responsibilities of restaurant team members
• Lead team meetings, along with Restaurant Manager
• Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
• Ensure Brand standards, recipes and systems are executed
• Create and maintain a guest focused culture in the restaurant
• Review guest feedback results and implement action plans to drive improvement
• Communicates restaurant priorities, goals and results to restaurant team members
• Execute along with RM, new product rollouts including training, marketing and sampling where applicable
• Execution of Point of Purchase instore set up per Brand standards
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
• Control costs to help maximize profitability
• Completion of inventory on a periodic basis as determined by Franchisee
• Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
• Support RM in assigning staff and deployment
• Support to RM in completion of supplier and other vendor orders
• Conduct self-assessments and corresponding action plans
• Ensure restaurant budget is met as determined by Franchisee
• Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies
• Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities

• Recruit, hire, onboard and develop restaurant team members
• Assist team and shift lead performance appraisal process
• Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Key Competencies

• Good analytical skills and business acumen
• Works well with other in a fun fast paced team environment
• Ontime, demonstrates honesty and positive attitude
• Willingness to learn and embrace change
• Ability to train and develop a team
• Guest focused
• Time Management
• Problem solving
• Motivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting packages (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC. You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc., Dunkin' or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for theirown employees and set their own wage and benefit programs that can vary among franchisees.