Shift Leader

Hunter Super Techs - TurnPoint; Blairsville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Dunkin' Blairsville is seeking a Shift Leader to coach team members, oversee daily operations, ensure brand standards, and deliver great guest service during the shift.

You will set goals, assign tasks, manage inventory, handle cash, and train staff while maintaining food safety and franchise policies.

Qualifications

• Must have leadership experience in retail, restaurant or hospitality.
• Basic computer skills and cash handling experience.
• Fluent in spoken and written English.

Responsibilities

• Perform all responsibilities of restaurant team members.
• Support the Restaurant Manager in meeting goals and execution.
• Ensure Brand standards including food/beverage preparation.
• Communicate shift priorities and results to team members.
• Complete shift deployment plans and ensure adequate coverage.
• Coach team with timely, constructive feedback.
• Manage inventory and cash over/short during shift.

Skills

Leadership experience

Customer service

Cash handling

Basic computer skills

English fluency

Education

HS Diploma or GED preferred

Job description

Location: 2257 HWY 515, Blairsville, GA, 30512 Position Title: Shift LeaderReports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin’ Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others by providing timely feedback.

Responsibilities Include

• Perform all responsibilities of restaurant team members
• Support the Restaurant Manager in meeting operational goals and execution
• Ensure Brand standards are met throughout shift including preparation of food and beverages
• Communicate shift priorities, goals and results to restaurant team members
• Complete shift deployment plans for shifts to ensure positions are adequately supported
• Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
• Delegate tasks and responsibilities effectively, ensuring smooth workflow and efficient use of resources.
• Support the training of restaurant team members as needed
• Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
• Communicate clearly with the next Shift Leader to help prepare him/her for shift
• Ensure Food Safety standards are met
• Manage Inventory throughout the shift
• Provide great guest service and coach restaurant team members to do the same
• Handle customer complaints, conflicts, and emergencies, make quick decisions to resolve issues and maintain a positive reputation for the restaurant.
• Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies
• Monitor employee attendance, punctuality, and adherence to company policies.

Education/Experience

• Must be at least 18 years old
• HS Diploma or GED preferred
• Basic computer skills
• Fluent in spoken and written English or the local language in which you serve.
• Previous leadership experience in retail, restaurant or hospitality, or a related customer-facing environment
• Proven experience managing daily store operations, including opening and closing procedures, cash handling, deposits, and maintaining operational controls
• Demonstrated ability to lead teams, drive performance, and deliver exceptional customer experience in a fast-paced environment

Key Competencies

Works well with others in a fast-paced team environmentOn time, demonstrates honesty and a positive attitudeWillingness to learn and adapt to changeGuest focusedAbility to assist with trainingProblem solvingMotivating others

Physical Demands/Working Conditions

• Standing on feet
• Repetitive motion including bending, stooping and reaching
• Lifting objects, ice, products, boxes up to 20lbs (if applicable)
• Wearing a headset (if applicable)
• Working in a small space

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