Shift Leader

Ontario Trillium Foundation; Vernon Hills (IL); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Job summary

Ontario Trillium Foundation is seeking an Hourly Manager in Vernon Hills, United States, to assist in restaurant operations. This role involves supervising shifts, managing both front and back of house responsibilities, and ensuring high standards of service and cleanliness. Applicants should possess a high school diploma or equivalent, and the position offers employee discounts and a flexible schedule.

Responsibilities

• Supervise assigned shifts to ensure high standards are maintained.
• Manage FOH and BOH responsibilities for daily labor controls.
• Assist with guest comments and complaints to ensure a positive experience.
• Ensure proper cash handling procedures are followed.
• Train team members on company procedures and processes.

Education

High School Diploma or equivalent

Job description

Position Overview

The Hourly Manager contributes to the success of the company through assisting in the daily operations of the restaurant. The Team Leader’s responsibility is to assist in directing the operation of the restaurant in the absence of the General Manager and/or Assistant Manager while maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation. The Team Leader is also responsible for handling issues with team members, food suppliers, and guests directly then escalates them to the General Manager/Assistant Manager when necessary.

Key Areas of Responsibility

• The ability to provide supervision during assigned shifts.
• Provides team members, and guests with a positive experience and atmosphere.
• Manages both FOH and BOH shift responsibilities to help manage daily labor controls and costs as assigned by management.
• Monitors speed of service to ensure a positive guest experience.
• Assists with guest comments and complaints.
• Supervises daily shifts to ensure company standards, product quality, and cleanliness are maintained.
• Assists in the ongoing training of team members, including new hires as well as existing staff to make certain company procedures and processes are followed.
• Helps encourage adherence to uniform policy and standards.
• Ensures proper cash handling procedures are followed.
• Opens and closes the restaurant in the absence of upper management.

All other duties as assigned by management.

Benefits

• Employee discount
• Flexible schedule

Education

High School Diploma or equivalent