Shift Leader

Smoothie King (SKFI); Fishers (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the nutrition sector is looking for a Shift Leader to oversee store operations, guide team members, and ensure exceptional guest service. This role requires strong leadership skills and a commitment to maintaining high operational standards in a fast-paced environment. Ideal candidates will have guest service experience and be able to manage multiple tasks while fostering a positive team atmosphere.

Qualifications

• 6 months guest service experience in a restaurant or retail environment.

Responsibilities

• Lead team members and assist guests with smoothie selections.
• Ensure operational standards and guest service experience.
• Manage team member tasks and maintain store cleanliness.

Skills

Guest Service

Time Management

Leadership

Job description

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Shift Leads serve as the Team Captain. They not only help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them maintain a healthy and active lifestyle but, also, provide guidance to Team Members when General Managers are not in the store.

Duties And Responsibilities

Composure

• “Thinks on their feet" at all times regardless of internal or external pressures
• Informs General Manager to all problems or unusual matters of significance
• Assists Team Members at the point of sale (POS) with upselling
  
  

Delegation

• Ensures deployment maps are in use and all Team Members understand assigned stations to maintain efficient store operations
• Assists in Team Member management during scheduled shifts
  
  

Drive For Results

• Supports and adheres to company standards for operations, marketing/communications and brand identity
• Encourages Team Members on shift to exceed goals and complete all checklist tasks
  
  

Ethics and Values

• Fulfills cash handling and inventory reporting responsibilities with honesty
• Is trusted and relied upon with sensitive information from both their Team and General Manager
• Lives and promotes the culture, values, vision and mission of Smoothie King
• “Does things the right way” Exemplifies operational standards to Team Members when completing tasks around the store
  
  

Guest Focus

• Is responsible for product and Guest Service experience
• Ensures Guests purpose is met when smoothies are ordered
• Greets and engages with the Guest to provide a friendly experience
• Ensures self and team on shift demonstrate “Guest comes first” attitude
• Blends smoothie according to the recipe ticket for a consistent taste
  
  

Self-Development

• Is willing and looking to take on new tasks outside of their role
• Asks for feedback from General Manager
  
  

Time Management

• Shows up on time for work
• Balances personal life without interference to their work schedule at Smoothie King
• Talks through checklist tasks with Team Members that need to be completed during the shift
  
  

Experience Requirements

• Guest Service experience in a restaurant or retail environment 6 or more months
  
  

Essential Job Functions

• Ability to lead both by example and direction in a fast paced environment
• Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, grains, and spices without posing a direct threat to personal health and safety
• Ability to follow procedures and willingness to comply with dress code requirements
• Ability to keep the store clean and follow food safety regulations
• Ability to operate a blender and POS cashier system
• Ability to move boxes, weighing up to 55 lbs throughout the store
• Ability to position self to bend, reach and scoop through assigned shifts
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F
  
  

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.

What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since

Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.

They’re not just good; they’re good for you.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Restaurants

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