Shift Leader

Baskin Robbins; Exton (Chester County); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a Dunkin' Donuts franchise! In this exciting role, you'll coach and motivate Crew Members while ensuring exceptional guest experiences. You'll thrive in a fast-paced environment where your leadership will shine as you set goals, provide feedback, and celebrate team successes. This position offers a chance to make a real impact in a friendly and fun atmosphere, where every day brings new challenges and opportunities to grow. If you're ready to roll up your sleeves and lead a winning team, this is the perfect opportunity for you.

Benefits

Competitive Hourly Pay

Employee Discounts

Medical Insurance with Company contribution

Qualifications

• Fluency in English is required, along with math and writing skills.
• Previous managerial experience is preferred but not required.

Responsibilities

• Coach Crew Members and ensure operational standards are met.
• Monitor team performance and maintain exceptional guest service.
• Support training and communicate goals effectively.

Skills

Guest Focus

Problem Solving

Team Building

Math Skills

Writing Skills

Education

Previous managerial experience

Job description

What email address should a hiring manager use to contact you?

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, with a smile. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!

Responsibilities Include but are not limited to:

1. Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
2. Deploy team members appropriately to meet guests' needs and service standards throughout shift.
3. Support training of Crew Members as directed by General Manager or Assistant Manager.
4. Communicate goals and hold team members accountable for performance during shift.
5. Hold guests as highest priority and role model exceptional guest service.
6. Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
7. Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
8. Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
9. Ensure restaurant standards and marketing initiatives are properly executed during shift.
10. Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
11. Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
12. Comply with all restaurant, Brand, and franchisee policies.
13. Ability to follow and implement food and health safety guidelines to precision are essential.

Qualifications:

1. Must be able to fluently speak/read English.
2. Math and writing skills.
3. Previous managerial experience preferred but not required.
4. Guest Focus - anticipate and understand guests' needs and exceed their expectations.
5. Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
6. Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits Include:

1. Competitive Hourly Pay.
2. Employee Discounts.
3. Medical Insurance with Company contribution (full-time employees).

You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who