Shift Leader

Taco Bell; Ewing (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the fast-food industry seeks a Shift Leader for its Ewing location. This pivotal role focuses on ensuring top-notch customer service, operational efficiency, and training crew members. Candidates should possess strong coaching abilities, a dedication to quality, and a customer-oriented mindset.

Qualifications

• Responsible for training crew members and maintaining service standards.
• Must have a strong focus on customer satisfaction and operational efficiency.

Responsibilities

• Drive excellence in customer service and maintain company standards.
• Conduct daily inventory and food safety audits.
• Provide ongoing coaching and feedback to the crew.

Skills

Customer service

Food safety

Coaching

Education

High school diploma or equivalent

Job description

Job Details

Job Location: 015838 - Ewing TB - Ewing, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In these cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in the Learning Zone.