Shift Leader

Taco Bell; Berlin Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is looking for a dedicated Shift Leader to manage operational tasks and ensure customer satisfaction. The Shift Leader will oversee crew training, maintain high service standards, and manage daily operations when management is unavailable. Join a dynamic team and contribute to the success of a popular restaurant in Berlin Township, NJ.

Qualifications

• Experience in customer service and operational tasks.
• Ability to train and coach team members.
• Familiarity with food safety standards.

Responsibilities

• Drive customer satisfaction by ensuring service excellence.
• Conduct food safety audits and manage inventories.
• Assist with cash procedures and restaurant operations.

Skills

Customer Service

Operational Management

Food Safety

Team Training

Job description

Job Details

Job Location: 003753 - West Berlin - West Berlin, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the Management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment daily to ensure adherence to standards.
• Monitors speed of service (SWS) and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback to crew members.
• Provides hands-on training in the Learning Zone.