Shift Leader

Taco Bell; Shrewsbury (York County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in the fast-food industry is looking for a Shift Leader to assist in administrative and operational tasks at their Shrewsbury location. The candidate will ensure excellent customer service while maintaining quality and safety standards, working closely with crew members to provide coaching and training. This role requires a proactive approach to managing service delivery and operational efficiency, reflecting the commitment to high-quality customer experiences.

Qualifications

• Experience in food service management or supervisory role preferred.

Responsibilities

• Driving excellence in customer service and maintaining quality standards.
• Conducting food safety audits and providing training.
• Assuming full responsibility for restaurant opening and closing when needed.

Skills

Customer Service

Food Safety

Coaching

Job description

Job Details

Job Location: 040077 - Shrewsbury - Shrewsbury, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

Shares responsibility with the Management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in Learning Zone.