Shift Leader

Taco Bell; Norristown (Montgomery County); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader in Norristown, PA, responsible for overseeing customer service excellence and operational standards. The role involves managing daily operations and crew training while maintaining high-quality service. Ideal candidates should have experience in the food service industry and strong leadership skills.

Qualifications

• Experience in a restaurant or food service environment.
• Strong leadership and coaching skills.
• Ability to manage operational processes.

Responsibilities

• Drive customer service excellence and maintain quality standards.
• Conduct daily operational audits and inventory checks.
• Assist in training and developing crew members.

Skills

Customer Service

Food Safety

Inventory Management

Operational Process Assessment

Job description

Job Details

Job Location: 031585 - Audubon - Norristown, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the Management team for daily cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment daily to ensure adherence to standards.
• Monitors service speed (SWS) and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in the Learning Zone.

Qualifications