Shift Leader

Taco Bell; Pennsauken Township (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain seeks a dedicated Shift Leader for their Pennsauken location. This role is pivotal in ensuring customer satisfaction, managing operations, and leading crew training. The ideal candidate will demonstrate strong leadership skills with a focus on service excellence and efficient operations.

Responsibilities

• Drive excellence in customer service and maintain product quality standards.
• Conduct daily inventory and ensure operational processes are met.
• Provide training and ongoing feedback for crew members.

Job description

Job Details

Job Location: 041376 - Pennsauken - Pennsauken, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In these cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying cash drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment daily to ensure standards are met.
• Monitors speed of service (SWS) performance and resolves bottlenecks to meet SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew members.
• Provides hands-on training for crew in the Learning Zone.

Qualifications