Shift Leader

Ontario Trillium Foundation; Gaffney (SC); On-site; USD 17,000 - 21,000; Full time

Job summary

Little Caesars in Gaffney, SC is seeking a Shift Leader to guide daily operations, guest experience, and brand execution on shift. You will lead team members, assign tasks, monitor quality, and ensure adherence to safety and cash handling procedures.

In this role you’ll drive guest satisfaction, resolve issues, promote in-store promotions, and support opening/closing shift activities. A proactive, customer-focused leader with strong communication skills will thrive in a fast-paced environment.

Qualifications

• Experience leading a shift team and coordinating tasks
• Strong guest service and problem-solving abilities
• Knowledge of safety, cash handling and store policies

Responsibilities

• Lead team members on shifts, assign tasks, provide feedback and training
• Ensure security and safety procedures are followed
• Deliver excellent guest service and resolve complaints
• Promote sales through in-store promotions and suggestive selling
• Control food costs, labor, waste, and cash on the shift
• Open/close shifts and manage line operations
• Complete required e-learning as required

Skills

Team leadership

Staff training

Guest service

Communication skills

Food safety

Cash handling

Sales promotions

Policy compliance

Opening/closing duties

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required