Shift Leader

Ontario Trillium Foundation; Chattanooga (TN); On-site; USD 30,000 - 45,000; Full time

Job summary

The Ontario Trillium Foundation in Chattanooga, TN is seeking a Shift Leader for Little Caesars to oversee shift operations, ensure excellent guest service, and lead the team in delivering quality. Responsibilities include managing tasks, promoting sales, adhering to safety standards, and resolving customer complaints. Candidates must demonstrate strong leadership abilities and knowledge in guest service and cash handling procedures. This role requires effective communication and organizational skills.

Qualifications

• Able to lead and train team members during shifts.
• Strong ability to provide excellent customer service.
• Knowledge of cash handling procedures and food safety requirements.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure security procedures and food safety are followed.
• Promote sales and enhance guest experience.

Skills

Team leadership

Guest service

Cash handling

Food safety knowledge

Sales promotion

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required