Shift Leader

Ontario Trillium Foundation; Hazleton (Luzerne County); On-site; USD 30,000 - 45,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Shift Leader for Little Caesars in Hazleton, United States. The role involves leading shift operations, ensuring exceptional guest experiences, and managing team duties. Responsibilities include training staff, resolving guest complaints, and maintaining safety and quality standards. Applicants should possess strong leadership skills and a commitment to guest satisfaction. Join us for a dynamic work environment where you can drive sales and enhance customer experiences.

Qualifications

• Proven ability to lead and motivate a team.
• Strong customer service and problem-solving skills.
• Familiarity with safety and labor laws.

Responsibilities

• Lead team members on shifts, assigning tasks.
• Ensure guest satisfaction through excellent service.
• Manage cash handling and food safety procedures.

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required