Shift Leader

BBQ Holdings, Inc.; Council Bluffs (IA); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player in the restaurant sector is seeking a dedicated Shift Leader to supervise team operations and ensure exceptional guest service. This part-time role involves maintaining cleanliness, adhering to company standards, and fostering a positive work environment through mentorship. With a focus on achieving financial goals and enhancing team morale, this position offers a dynamic opportunity for growth and development in a fast-paced setting. If you're passionate about the brand and committed to delivering quality experiences, this role is perfect for you.

Qualifications

• High School diploma or equivalent required.
• NRA ServSafe food and alcohol certifications preferred.

Responsibilities

• Supervise employees during scheduled shifts.
• Resolve guest issues effectively and create exceptional service experiences.
• Monitor business metrics to improve sales and expenses.

Skills

Time Management

Organizational Skills

Effective Communication

Guest Service

Detail-oriented

Adaptability

Education

High School Diploma

NRA ServSafe Certification

Job description

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Responsibilities

• Supervise employees during scheduled shifts.
• Adhere to company policies and procedures.
• Maintain cleanliness and proper upkeep of the restaurant.
• Resolve guest issues effectively.
• Follow all standard operating procedures.
• Build team morale through mentorship and professional growth.
• Ensure all products are made from scratch, following recipes, and maintaining quality and cost standards.
• Create exceptional guest service experiences.
• Achieve financial goals through system and standards adherence.
• Monitor business metrics to improve sales, COG, labor, and expenses.
• Perform additional duties as assigned.

Knowledge, Skills, & Abilities

Education/Certifications:

• High School diploma or equivalent required.
• Valid driver's license and insurance required.
• Completion of training, checklists, and quizzes, including annual recertification.
• NRA ServSafe food and alcohol certifications preferred.

Experience:

• 2+ years restaurant or equivalent experience preferred.

Skills/Competencies:

• Strong time management and organizational skills.
• Self-motivated, detail-oriented, and passionate about the brand.
• Quick learner and adaptable.
• Effective communication skills.
• Excellent guest service, listening, and communication skills.
• Flexible schedule, including days, nights, weekends, and holidays.
• Knowledge of labor laws, health codes, safety procedures, and basic computer skills preferred.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Part-time
• Job function: Management and Manufacturing
• Industry: Restaurants