Shift Leader

Village Inn; Council Bluffs (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player in the restaurant sector is seeking a dedicated Shift Leader to join their team. This role is pivotal in overseeing daily operations, ensuring high standards of service, and mentoring staff to foster a positive work environment. The ideal candidate will possess strong organizational skills and a passion for guest service, contributing to creating memorable dining experiences. If you're a motivated individual looking to make an impact in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• 2+ years of restaurant experience preferred.
• Valid driver's license and insurance required.

Responsibilities

• Supervise employees and ensure adherence to company policies.
• Resolve guest issues and maintain restaurant cleanliness.
• Monitor financial trends and achieve financial goals.

Skills

Time Management

Organizational Skills

Effective Communication

Guest Service

Flexibility and Adaptability

Education

High School Diploma

NRA ServSafe Certifications

Job description

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Role Overview

The Shift Leader is responsible for assisting the management team in overseeing restaurant operations and personnel during an assigned shift. This includes ensuring company standards are met regarding recipes, procedures, quality, timeliness, and guest care.

Primary Responsibilities

1. Supervise employees during scheduled shifts.
2. Adhere to company policies and procedures.
3. Maintain cleanliness and proper upkeep of the restaurant.
4. Resolve guest issues effectively.
5. Follow all standard operating procedures.
6. Build morale through personal and professional growth. Mentor staff to uphold high service standards and create an inspiring culture. Support development through one-on-one coaching.
7. Understand and execute all menu items according to standards. Manage cost control and product quality.
8. Create exceptional guest service experiences.
9. Achieve financial goals through system and standard adherence.
10. Monitor financial trends focusing on sales, COG, labor, and expenses.
11. Perform all other duties as assigned.

Knowledge, Skills, & Abilities

Education/Certifications:

• High School diploma or equivalent required.
• Valid driver’s license and insurance required.
• Completion of training, checklists, quizzes, including recertification, required.
• NRA ServSafe food and alcohol certifications preferred.

Experience:

• At least 2 years of restaurant or equivalent experience preferred.

Skills/Competencies:

• Strong time management and organizational skills.
• Self-motivated and detail-oriented with a passion for the brand and teaching others.
• Quick learner capable of applying new ideas and concepts.
• Effective communicator with team members, guests, vendors, etc.
• Excellent guest service, communication, and listening skills.
• Flexible and adaptable to change.
• Availability to work at least 3 shifts per period, including days, nights, weekends, and holidays.
• Knowledge of labor laws, health codes, sanitation, safety procedures, and basic computer operations preferred.

Additional Details

Position level: Mid-Senior level

Employment type: Full-time

Job functions: Management and Manufacturing

Industry: Restaurants