Shift Leader

Dunkin' | Patel; Columbia (MD); On-site; USD 26,000 - 36,000; Full time

Job summary

Dunkin Donuts franchisee in Maryland is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a great guest experience on every shift. You will lead by example, communicate goals clearly, and ensure teammates stay focused during busy periods.

This role emphasizes assigning tasks, recognizing achievements, providing timely feedback, and maintaining safety, cleanliness, and accuracy of orders to keep guests satisfied and the operation running smoothly.

Responsibilities

• Coach Crew Members throughout shift to execute Brand standards and deliver a great and friendly guest experience.
• Set goals, provide job assignments, motivate others, celebrate successes, and provide timely feedback.

Skills

Leadership

Coaching

Guest service

Job description

As a Dunkin Donuts franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.