Shift Leader

Burger King; Baton Rouge (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Burger King in Baton Rouge, LA is seeking a Shift Leader to manage daily operations during assigned shifts, focus on guest experience, profitability, and smooth team performance.

You will supervise Team Members, coach for better service, handle cash and inventory procedures, and ensure brand standards and safety protocols are followed. Evening, weekend, and holiday availability is required.

Qualifications

• Must be at least 18 years old with a high school diploma or GED.
• 2 years of quick-service restaurant experience preferred.
• Strong guest service and communication skills required.

Responsibilities

• Lead shift operations to meet speed of service goals.
• Coach Team Members and drive profitability and guest satisfaction.
• Perform Team Member duties when needed and ensure brand standards.

Skills

Guest service principles

Team leadership

Cash handling

Inventory management

Shift planning

Speed of service

Education

High school diploma or GED

Two years college preferred

Job description

Now Hiring: Shift LeaderLocation: Baton Rouge, LAPosition OverviewThe Shift Leader is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest experience, people development, and operations. The Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service, and people. The Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIESPROFITABILITYFollows all cash control and security procedures (e.g., safe counting, cash drawers).Maintains inventory by performing daily and weekly inventory inspections.Receives inventory truck orders.GUESTMotivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.PEOPLEProvides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance.OPERATIONSSets an example for Team Members by working hard to implement the shift plan and drive operational results.Directs efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.Motivates Team Members during shifts at each of the workstations.Reviews restaurant results to identify successes and areas for improvement.Ensures that the restaurant upholds all operational and brand standards.Performs the duties of a Team Member when necessary.QUALIFICATIONS AND SKILLSMust be at least eighteen (18) years of age.High school diploma or GED required; two (2) years of college preferred.One (1) to two (2) years of previous quick-service restaurant experience.Demonstrated understanding of guest service principles.Available to work evenings, weekends, and holidays.Ability to work long and/or irregular shifts as needed for the proper functioning of the restaurant.Apply Today!