Shift Leader

Taco Bell; Bristol Township (Bucks County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain seeks a Shift Leader for their Bristol Township location. In this role, you will ensure exceptional customer service, manage daily operational tasks, and train crew members. Responsibilities include maintaining food quality, conducting audits, and assisting in administrative functions during management's absence.

Qualifications

• Experience in food service or management preferred.
• Strong communication skills and customer focus.
• Ability to train and lead team members.

Responsibilities

• Drive excellence in customer service and maintain company standards.
• Conduct food safety audits and provide ongoing coaching.
• Monitor inventory and ensure adherence to operational standards.

Skills

Customer Service

Food Safety

Inventory Management

Job description

Job Details

Job Location: 029934 - Bristol - Bristol, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the Management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service (SWS) and resolves bottlenecks to meet SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in Learning Zone.