Shift Leader

Taco Bell; Hammonton (NJ); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in fast food is seeking a Shift Leader for their Hammonton location. The role includes driving customer service excellence, maintaining operational standards, and supporting the training of the crew. This is an hourly position vital for ensuring quality and efficiency during shifts.

Qualifications

• Experience in food service or retail preferred.
• Ability to manage multiple tasks under pressure.
• Strong communication and coaching skills.

Responsibilities

• Ensure fast, accurate service and maintain product quality.
• Conduct daily inventory and food safety audits.
• Provide ongoing coaching and feedback to crew members.

Skills

Customer Service

Teamwork

Operational Management

Job description

Job Details

Job Location: 029783 - Hammonton - Hammonton, NJ

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but does not serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, and safe operations.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service and resolves bottlenecks to achieve goals.
• In the absence of management, responsible for food and supplies deliveries, and opening and closing the restaurant.

Human Resources

• Provides ongoing coaching and feedback to crew members.
• Provides hands-on training in the Learning Zone.