Shift Leader

Taco Bell; Glenolden (Delaware County); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading fast-food restaurant is seeking a Shift Leader to oversee operations, ensuring excellent customer service and adherence to food safety standards. This role involves assisting management with administrative tasks while maintaining a strong focus on crew training and operational efficiency. Join a vibrant team dedicated to quality and service excellence.

Qualifications

• Experience in food service management preferred.
• Ability to train and coach crew members.

Responsibilities

• Drive customer satisfaction and ensure product quality.
• Conduct food safety audits and maintain operational standards.
• Provide ongoing feedback and coaching to staff.

Skills

Customer Service

Food Safety

Coaching

Job description

Job Details

Job Location: 002674 - Glenolden - Glenolden, PA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. Additionally, the Shift Manager may assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but does not serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

Shares responsibility with the management team for cash procedures such as bank deposits, making change, and safe operations.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure standards are met.
• Monitors speed of service (SWS) and resolves bottlenecks.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Offers hands-on training for crew in Learning Zone.