Shift Lead - West Village (14th St)

Pho Prime, LLC; New York (NY); On-site; USD 19,320 - 27,517; Part time

Job summary

A coffee shop in New York is seeking a motivated Shift Lead to maintain high standards and support baristas. This role emphasizes leadership, quality control, and effective communication in a fast-paced environment. The ideal candidate is a coffee enthusiast, a reliable team player, and excited for leadership growth. Responsibilities include ensuring consistency in service, coaching the team, and maintaining product knowledge. This position offers a great opportunity for growth in the coffee industry.

Qualifications

• Passionate about coffee and customer service.
• Ability to coach and support team members.
• Knowledgeable about coffee offerings and storage practices.

Responsibilities

• Ensure drinks and service meet quality standards.
• Train and mentor new team members.
• Share updates and feedback with the team.
• Maintain product knowledge and freshness.

Skills

Leadership

Communication

Expert barista skills

Customer service

Job description

Address 56 7th Avenue, New York, NY, 10011, US

Compensation $17.00/hour

Job Description

As a Shift Lead, you’ll play a key role in maintaining quality, consistency, and team energy during your shifts. You’re the right hand to the Coffee Shop Lead and the go-to support for baristas and cashiers. You lead by example, keep standards high, and make sure every shift runs like a well-pulled espresso shot—smooth, balanced, and full of good flavor.

This is a great step-up role for baristas looking to take on more leadership and responsibility in a fast-paced, coffee-loving environment.

Key Responsibilities

Quality Control

• Ensure drinks, food, and customer service consistently meet Birch Coffee’s standards.
• Coach and support team members to deliver top-tier beverages and experiences.
• Regularly taste and evaluate drinks for quality and consistency.

Leadership by Example

• Demonstrate expert barista skills and warm, welcoming customer service.
• Uphold company protocols (punctuality, dress code, service, etc.).
• Confidently open or close the store and guide the team through smooth transitions.
• Train and mentor new team members using company SOPs.

Product Knowledge

• Understand coffee offerings, roasting dates, and storage best practices.
• Stay informed about food offerings and communicate allergen/ingredient info clearly.
• Maintain “First In, First Out” systems to reduce waste and ensure freshness.

Communication

• Share updates on promos, products, or procedures with the team clearly and consistently.
• Offer kind, honest, and effective feedback to elevate team performance.
• Collaborate with your Coffee Shop Lead to ensure everyone is in the loop.

What We’re Looking For

• A passionate coffee lover who enjoys sharing knowledge and uplifting others.
• A team player and leader who leads with professionalism and warmth.
• An effective communicator who knows how to give feedback that’s both kind and clear.
• A reliable presence on shift—someone your team can count on.
• Excited to grow into greater leadership opportunities within Birch Coffee.