Shift Lead - Murray Hill

Pho Prime, LLC; New York (NY); On-site; USD 19,320 - 27,517; Part time

Job summary

Pho Prime, LLC in New York is looking for a Shift Lead to maintain quality and team energy at their coffee shop. In this role, you will ensure that drinks and customer service meet high standards while supporting and mentoring your team. The ideal candidate is a coffee enthusiast with strong leadership skills and a commitment to delivering a great customer experience. Your expertise will help elevate services and products in a fast-paced environment, making this a great opportunity for those looking to step up their career.

Qualifications

• Passionate coffee lover who enjoys sharing knowledge with colleagues.
• Team player and leader exhibiting professionalism.
• Effective communicator providing kind and clear feedback.

Responsibilities

• Ensure quality control for drinks, food, and customer service.
• Coach and support team members to deliver top-tier beverages.
• Train and mentor new team members according to company SOPs.

Skills

Expert barista skills

Leadership

Effective communication

Customer service

Job description

Address 432 3rd Avenue, New York, NY, 10016, US

Compensation $17.00/hour

Job Description

As a Shift Lead, you’ll play a key role in maintaining quality, consistency, and team energy during your shifts. You’re the right hand to the Coffee Shop Lead and the go-to support for baristas and cashiers. You lead by example, keep standards high, and make sure every shift runs like a well-pulled espresso shot—smooth, balanced, and full of good flavor.

This is a great step-up role for baristas looking to take on more leadership and responsibility in a fast-paced, coffee-loving environment.

Key Responsibilities

Quality Control

• Ensure drinks, food, and customer service consistently meet Birch Coffee’s standards.
• Coach and support team members to deliver top-tier beverages and experiences.
• Regularly taste and evaluate drinks for quality and consistency.

Leadership by Example

• Demonstrate expert barista skills and warm, welcoming customer service.
• Uphold company protocols (punctuality, dress code, service, etc.).
• Confidently open or close the store and guide the team through smooth transitions.
• Train and mentor new team members using company SOPs.

Product Knowledge

• Understand coffee offerings, roasting dates, and storage best practices.
• Stay informed about food offerings and communicate allergen/ingredient info clearly.
• Maintain “First In, First Out” systems to reduce waste and ensure freshness.

Communication

• Share updates on promos, products, or procedures with the team clearly and consistently.
• Offer kind, honest, and effective feedback to elevate team performance.
• Collaborate with your Coffee Shop Lead to ensure everyone is in the loop.

What We’re Looking For

• A passionate coffee lover who enjoys sharing knowledge and uplifting others.
• A team player and leader who leads with professionalism and warmth.
• An effective communicator who knows how to give feedback that’s both kind and clear.
• A reliable presence on shift—someone your team can count on.
• Excited to grow into greater leadership opportunities within Birch Coffee.