Coffee Shop Lead (GM) - Upper West (96th St)

Birch Coffee; New York (NY); Sur place; USD 65 000 - 80 000; Plein temps

Avantages offerts par ce poste

Opportunities for advancement

Creative, collaborative environment

Résumé du poste

A renowned coffee shop chain in New York is looking for a Coffee Shop Lead to steer daily operations and nurture a productive team culture. The Coffee Shop Lead will ensure a vibrant customer experience, maintain high-quality drink standards, and manage budgets efficiently. Ideal candidates are experienced leaders passionate about coffee and committed to fostering teamwork. Join us for a rewarding opportunity in a mission-driven environment with room for advancement.

Qualifications

• Proven experience leading a high-volume coffee shop or food & beverage operation.
• Strong, empathetic leader who supports and challenges their team.
• Detail-oriented operator thriving in fast-paced environments.

Responsabilités

• Oversee day-to-day operations including inventory and customer service.
• Lead, train, and develop your team including Shift Leads and Baristas.
• Create an inviting atmosphere and maintain high standards in quality.

Connaissances

Leadership

Team Development

Customer Service

Operational Management

Formation

NYC DOH Food Handler’s Certificate

Description du poste

Coffee Shop Lead (GM) - Upper West (96th St) Address 750 Columbus Avenue, New York, NY, 10025, US Compensation $65,000.00 - $80,000.00/year

Job Description

We call this role Coffee Shop Lead (CSL) because that’s exactly what you’ll be doing—leading the coffee shop. You’ll be the heart of the store, shaping the environment, the culture, and the customer experience. From the music playing to the drinks on the counter to how your team feels clocking in, you set the tone.

As a CSL, you balance the art of great coffee with the science of smooth operations. You coach, you guide, you taste, and you hustle. You’re here to make sure the shop thrives—operationally, financially, and as a vibrant community hub.

Key Responsibilities

Operational Leadership

Oversee all day‑to‑day operations including inventory, cleanliness, and customer service, and staff callouts.

Confidently open and close the shop, ensuring your team is set up for success at all times.

Implement and maintain a clean, organized, and welcoming environment in line with company standards or SOPs.

Ensure compliance with all health and safety regulations, including NYC DOH protocols.

Team Development & Culture

Lead, train, and develop your team—including Shift Leads, Baristas, and Cashiers.

Mentor Shift Leads to take on more leadership and act as your right hand.

Foster a culture of positivity, inclusivity, and collaboration.

Set clear expectations around punctuality, dress code, and performance—and lead by example.

Support career growth within the shop by recognizing strengths and guiding development paths.

Coffee & Quality Control

Maintain consistently high standards in drink and food preparation.

Perform regular quality checks and tastings with your team.

Stay in the loop with coffee programs, cuppings, and collaborate with the Coffee Trainer and Production teams and your District Manager.

Ensure FIFO (First In, First Out) systems are in place to reduce waste and maintain freshness.

Customer Experience & Brand Stewardship

Create an inviting atmosphere through music, product selection, and store vibe.

Solve guest concerns quickly and kindly, always protecting the customer experience.

Represent Birch Coffee’s values in everything you do—from your demeanor to your decision‑making.

Track daily sales, manage budgets, and make decisions to support financial goals.

Implement creative initiatives to boost sales, community engagement, and team morale.

Monitor product costs and inventory to maintain profitability and minimize waste.

Ensure effective communication flows through your shop—everyone should have the info they need.

Meet regularly with leadership and share updates, feedback, and wins.

Keep the team aligned on promos, product launches, and operational changes.

What We’re Looking For

Proven experience leading a high‑volume coffee shop or food & beverage operation.

A strong, empathetic leader who supports and challenges their team.

A detail‑oriented operator who thrives in fast‑paced, dynamic environments.

Skilled at building team culture and developing people through honest, kind feedback.

Knowledgeable about coffee, passionate about quality, and excited to share that passion.

Professional, reliable, and solution‑oriented.

NYC DOH Food Handler’s Certificate (or willing to obtain within 30 days).

Why Join Us?

Lead your own team in a creative, collaborative environment.

Contribute meaningfully to a growing, mission‑driven company.

Opportunities for advancement in leadership and operations.