Shift Lead - Moynihan Train Hall (Moynihan)

Pho Prime, LLC; New York (NY); On-site; USD 23,419; Part time

Job summary

A coffee-focused establishment in New York seeks a Shift Lead to maintain quality and team energy. This role is ideal for baristas eager to advance in a fast-paced coffee environment. Responsibilities include ensuring drink quality, coaching team members, and leading by example in customer service. The ideal candidate is a passionate coffee lover, reliable, and capable of mentoring others. Join a dedicated team and explore leadership opportunities in this vibrant coffee culture.

Qualifications

• Passionate coffee lover with knowledge of coffee offerings.
• Ability to mentor and train new team members.
• Reliable and professional presence on shift.

Responsibilities

• Ensure high-quality drinks and service meet company standards.
• Lead team training and uphold company protocols.
• Communicate updates and feedback effectively.

Skills

Expert barista skills

Effective communication

Team leadership

Customer service

Job description

Address 350 West 33rd Street, New York, NY, 10001, US

Compensation $17.00/hour

Job Description

As a Shift Lead, you’ll play a key role in maintaining quality, consistency, and team energy during your shifts. You’re the right hand to the Coffee Shop Lead and the go-to support for baristas and cashiers. You lead by example, keep standards high, and make sure every shift runs like a well-pulled espresso shot—smooth, balanced, and full of good flavor.

This is a great step-up role for baristas looking to take on more leadership and responsibility in a fast-paced, coffee-loving environment.

Key Responsibilities

Quality Control

• Ensure drinks, food, and customer service consistently meet Birch Coffee’s standards.
• Coach and support team members to deliver top-tier beverages and experiences.
• Regularly taste and evaluate drinks for quality and consistency.

Leadership by Example

• Demonstrate expert barista skills and warm, welcoming customer service.
• Uphold company protocols (punctuality, dress code, service, etc.).
• Confidently open or close the store and guide the team through smooth transitions.
• Train and mentor new team members using company SOPs.

Product Knowledge

• Understand coffee offerings, roasting dates, and storage best practices.
• Stay informed about food offerings and communicate allergen/ingredient info clearly.
• Maintain “First In, First Out” systems to reduce waste and ensure freshness.

Communication

• Share updates on promos, products, or procedures with the team clearly and consistently.
• Offer kind, honest, and effective feedback to elevate team performance.
• Collaborate with your Coffee Shop Lead to ensure everyone is in the loop.

What We’re Looking For

• A passionate coffee lover who enjoys sharing knowledge and uplifting others.
• A team player and leader who leads with professionalism and warmth.
• An effective communicator who knows how to give feedback that’s both kind and clear.
• A reliable presence on shift—someone your team can count on.
• Excited to grow into greater leadership opportunities within Birch Coffee.