Shift Lead - Tribeca (Church St)

Pho Prime, LLC; New York (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Birch Coffee is seeking a Shift Lead to support the Coffee Shop Lead, uphold standards, and guide baristas and cashiers during shifts. You’ll model professional leadership, ensure smooth operations, and help deliver consistently excellent beverages and experiences in a busy coffee environment.

This role is ideal for baristas aiming to grow into greater leadership responsibilities while maintaining a warm, customer-focused atmosphere.

Qualifications

• Experience coaching and guiding a team in a fast-paced café environment.
• Strong communication and customer service skills.
• Reliable with a positive, professional demeanor.

Responsibilities

• Ensure drinks, food, and service meet Birch Coffee standards.
• Coach and guide teammates to deliver quality beverages.
• Maintain product knowledge on offerings, roasting dates, and allergen info.
• Communicate clearly with the team and leadership.

Skills

Leadership

Teamwork

Communication

Customer Service

Job description

Address 136 Church Street, New York, NY, 10007, US

Compensation $17.00/hour

Schedule Full time

Job Type Permanent

Description

As a Shift Lead, you’ll play a key role in maintaining quality, consistency, and team energy during your shifts. You’re the right hand to the Coffee Shop Lead and the go-to support for baristas and cashiers. You lead by example, keep standards high, and make sure every shift runs like a well-pulled espresso shot—smooth, balanced, and full of good flavor.

This is a great step-up role for baristas looking to take on more leadership and responsibility in a fast-paced, coffee-loving environment.

Key Responsibilities:

Quality Control

• Ensure drinks, food, and customer service consistently meet Birch Coffee’s standards.
• Coach and support team members to deliver top-tier beverages and experiences.
• Regularly taste and evaluate drinks for quality and consistency.

Leadership by Example

• Demonstrate expert barista skills and warm, welcoming customer service.
• Uphold company protocols (punctuality, dress code, service, etc.).
• Confidently open or close the store and guide the team through smooth transitions.
• Train and mentor new team members using company SOPs.

Product Knowledge

• Understand coffee offerings, roasting dates, and storage best practices.
• Stay informed about food offerings and communicate allergen/ingredient info clearly.
• Maintain “First In, First Out” systems to reduce waste and ensure freshness.

Communication

• Share updates on promos, products, or procedures with the team clearly and consistently.
• Offer kind, honest, and effective feedback to elevate team performance.
• Collaborate with your Coffee Shop Lead to ensure everyone is in the loop.

What We’re Looking For:

• A passionate coffee lover who enjoys sharing knowledge and uplifting others.
• A team player and leader who leads with professionalism and warmth.
• An effective communicator who knows how to give feedback that’s both kind and clear.
• A reliable presence on shift—someone your team can count on.
• Excited to grow into greater leadership opportunities within Birch Coffee.