Shift Lead: Barista Leader & Team Coach

Pho Prime, LLC; New York (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Birch Coffee is seeking a Shift Lead to support the Coffee Shop Lead, uphold standards, and guide baristas and cashiers during shifts. You’ll model professional leadership, ensure smooth operations, and help deliver consistently excellent beverages and experiences in a busy coffee environment.

This role is ideal for baristas aiming to grow into greater leadership responsibilities while maintaining a warm, customer-focused atmosphere.

Qualifications

• Experience coaching and guiding a team in a fast-paced café environment.
• Strong communication and customer service skills.
• Reliable with a positive, professional demeanor.

Responsibilities

• Ensure drinks, food, and service meet Birch Coffee standards.
• Coach and guide teammates to deliver quality beverages.
• Maintain product knowledge on offerings, roasting dates, and allergen info.
• Communicate clearly with the team and leadership.

Skills

Leadership

Teamwork

Communication

Customer Service

Job description

Birch Coffee is seeking a Shift Lead to support the Coffee Shop Lead, uphold standards, and guide baristas and cashiers during shifts. You’ll model professional leadership, ensure smooth operations, and help deliver consistently excellent beverages and experiences in a busy coffee environment.

This role is ideal for baristas aiming to grow into greater leadership responsibilities while maintaining a warm, customer-focused atmosphere.