Shift Lead - Upper West (96th St)

Pho Prime, LLC; New York (NY); On-site; USD 19,320 - 27,517; Part time

Job summary

A local coffee shop in New York City is seeking a Shift Lead to ensure high-quality drinks and service. Responsibilities include training team members, maintaining quality standards, and leading shifts with expertise and warmth. Ideal candidates are passionate coffee lovers looking for leadership opportunities and effective communication skills. This role provides a chance to grow within a fast-paced environment, ensuring customer satisfaction and team support.

Qualifications

• Passionate coffee lover excited to grow into leadership roles.
• Team player and leader who communicates effectively.
• Reliable presence that the team can depend on.

Responsibilities

• Ensure drinks and customer service meet quality standards.
• Coach and support team members.
• Train new staff using company SOPs.

Skills

Expert barista skills

Effective communication

Leadership

Quality control

Job description

Address 750 Columbus Avenue, New York, NY, 10025, US

Compensation $17.00/hour

Job Description

As a Shift Lead, you’ll play a key role in maintaining quality, consistency, and team energy during your shifts. You’re the right hand to the Coffee Shop Lead and the go-to support for baristas and cashiers. You lead by example, keep standards high, and make sure every shift runs like a well-pulled espresso shot—smooth, balanced, and full of good flavor.

This is a great step-up role for baristas looking to take on more leadership and responsibility in a fast-paced, coffee-loving environment.

Key Responsibilities:

Quality Control

Ensure drinks, food, and customer service consistently meet Birch Coffee’s standards.

Coach and support team members to deliver top-tier beverages and experiences.

Regularly taste and evaluate drinks for quality and consistency.

Leadership by Example

Demonstrate expert barista skills and warm, welcoming customer service.

Uphold company protocols (punctuality, dress code, service, etc.).

Confidently open or close the store and guide the team through smooth transitions.

Train and mentor new team members using company SOPs.

Product Knowledge

Understand coffee offerings, roasting dates, and storage best practices.

Stay informed about food offerings and communicate allergen/ingredient info clearly.

Maintain “First In, First Out” systems to reduce waste and ensure freshness.

Communication

Share updates on promos, products, or procedures with the team clearly and consistently.

Offer kind, honest, and effective feedback to elevate team performance.

Collaborate with your Coffee Shop Lead to ensure everyone is in the loop.

What We’re Looking For:

A passionate coffee lover who enjoys sharing knowledge and uplifting others.

A team player and leader who leads with professionalism and warmth.

An effective communicator who knows how to give feedback that’s both kind and clear.

A reliable presence on shift—someone your team can count on.

Excited to grow into greater leadership opportunities within Birch Coffee.