Shift Lead - Warm Hospitality, Growth & Benefits

Convive Brands; Philadelphia (Philadelphia County); Presencial; USD 25.000 - 30.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Paid Time Off

401k with match

Pre‑tax commuter benefits

Employee discounts

Descripción de la vacante

Convive Brands, owner of Le Pain Quotidien, seeks a guest-focused team member to deliver warm hospitality and precise service in a busy restaurant. You will take orders, handle payments with Toast, and assist across dining room and retail spaces to ensure a memorable guest experience.

The role emphasizes cross-training, reliability, and strong communication in a welcoming, team-driven environment with opportunities to grow within Convive Brands’ portfolio.

Formación

• 3 to 6 months of related restaurant experience or training.
• Experience with POS systems, especially Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross‑trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsabilidades

• Provide friendly and attentive service to all guests throughout the entirety of the visit
• Receive food and beverage orders, enter order correctly into the POS, and follow up with the kitchen as necessary
• Anticipate guest needs and note any preferences provided by the guest
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items
• Prepare drinks for the dining room, as needed
• Handle any guest situations with genuine empathy and elevate to a manager as necessary
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments
• Organize money and receipts throughout the shift in adherence with the cash handling policy
• Keep all areas of the restaurant clean and organized by following cleaning checklists
• Assist with setting up patio furniture and maintenance of outside fixtures and seating area, if applicable for the location

Conocimientos

Guest service

POS systems

Flexibility

Cross-training

Communication

Educación

Restaurant experience or training

Herramientas

Toast POS

Descripción del empleo

Convive Brands, owner of Le Pain Quotidien, seeks a guest-focused team member to deliver warm hospitality and precise service in a busy restaurant. You will take orders, handle payments with Toast, and assist across dining room and retail spaces to ensure a memorable guest experience.

The role emphasizes cross-training, reliability, and strong communication in a welcoming, team-driven environment with opportunities to grow within Convive Brands’ portfolio.