Shift Lead - Warm Hospitality & Team Growth

Le Pain Quotidien; New York (NY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Job summary

Le Pain Quotidien in New York, NY is hiring team members for a hospitality-focused role. You will deliver warm, attentive service, take orders through Toast, and coordinate with kitchen staff to ensure timely, accurate service.

We value flexibility, cross-training across dining and retail areas, and the ability to communicate clearly in the work location's language. Growth opportunities exist within Convive Brands’ portfolio, including other concepts in the market.

Qualifications

• 3 to 6 months of related restaurant experience or training.
• Experience with POS systems, especially Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross‑trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit.
• Receive food and beverage orders, enter order correctly into the POS, and follow up with the kitchen as necessary.
• Anticipate guest needs and note any preferences provided by the guest.
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items.
• Prepare drinks for the dining room, as needed.
• Handle any guest situations with genuine empathy and elevate to a manager as necessary.
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments.
• Organize money and receipts throughout the shift in adherence with the cash handling policy.
• Keep all areas of the restaurant clean and organized by following cleaning checklists.
• Assist with setting up patio furniture and maintenance of outside fixtures and seating area, if applicable for the location.

Skills

Customer service

POS systems

Flexible schedule

Cross-training

English proficiency

Tools

Toast POS

Job description

Le Pain Quotidien in New York, NY is hiring team members for a hospitality-focused role. You will deliver warm, attentive service, take orders through Toast, and coordinate with kitchen staff to ensure timely, accurate service.

We value flexibility, cross-training across dining and retail areas, and the ability to communicate clearly in the work location's language. Growth opportunities exist within Convive Brands’ portfolio, including other concepts in the market.