Shift Lead — Veterinary Team Leader for Pet Care

MARS Veterinary; Warwick (RI); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

401(k) matching

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Life Insurance

Continuing Education Allowance

Pet wellness plans

Job summary

Banfield Pet Hospital is seeking a Shift Lead to perform duties of a Client Services Coordinator or Vet Assistant when needed, assisting Practice Manager or COS to guide the team toward productive hospital operations. You will help ensure effective communication with clients and colleagues while upholding Banfield protocols and culture.

The role includes supervising daily operations, scheduling, and maintaining high standards of care and client service, all within an environment that values

Qualifications

• Minimum of two years of veterinary hospital experience.
• Must be available to work weekend and evening shifts.
• We are a drug-free, smoke-free, equal opportunity employer.

Responsibilities

• Supervise the team when called upon and ensure quality medical care and exceptional client service.
• Assist in scheduling associates to meet client needs and proactively plan time off and CE scheduling.
• Ensure compliance with practice policies, procedures, and dress and grooming guidelines.
• Support hospital leadership in developing an efficient, productive team focused on providing high-quality care.
• Foster a positive work environment and effective communication with clients and internal stakeholders.

Skills

Veterinary hospital experience

Team leadership

Customer service

Job description

Banfield Pet Hospital is seeking a Shift Lead to perform duties of a Client Services Coordinator or Vet Assistant when needed, assisting Practice Manager or COS to guide the team toward productive hospital operations. You will help ensure effective communication with clients and colleagues while upholding Banfield protocols and culture.

The role includes supervising daily operations, scheduling, and maintaining high standards of care and client service, all within an environment that values