Shift Lead: Veterinary Team Leader & Care Champion

Banfield Pet Hospital; Gainesville (VA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, Vision insurance

401(k) and Roth

Paid time off

Mental health resources

Student debt relief program (DVM)

Disability insurance

HSA/FSA

Parental leave

Continuing education allowance

Job summary

Banfield Pet Hospital in Gainesville, VA is seeking a Shift Lead to perform CSC/veterinary assistant duties while providing leadership across shifts. You’ll work with Practice Manager and COS to ensure effective communication with clients, associates, and leadership, helping maximize productivity and hospital profitability.

Approximately 20% leadership and 80% paraprofessional duties, including client education on wellness plans, managing client flow, preparing procedures, and assisting with

Qualifications

• Perform duties of a CSC and/or veterinary assistant/technician as applicable.
• Assist with surgeries as applicable where allowed by state acts and NAVTA guidelines.
• Educate clients about wellness plans, preventative care, and hospital services.

Responsibilities

• Actively recruit new clients by promoting hospital services.
• Manage routing of clients and pets to ensure client care and productivity.
• Educate clients about Optimum Wellness Plans and hospital services.
• Assist incoming clients with documentation and history entry.
• Assist outgoing clients with instructions, invoices, and prescriptions.
• Maintain proper medical records and charts.

Skills

Leadership

Veterinary assistant

Client communication

Team coordination

Job description

Banfield Pet Hospital in Gainesville, VA is seeking a Shift Lead to perform CSC/veterinary assistant duties while providing leadership across shifts. You’ll work with Practice Manager and COS to ensure effective communication with clients, associates, and leadership, helping maximize productivity and hospital profitability.

Approximately 20% leadership and 80% paraprofessional duties, including client education on wellness plans, managing client flow, preparing procedures, and assisting with